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Chisom Nwolise

@chisomnwolise

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I streamline virtual healthcare operations, patient intake, claims follow-up, and clinical support.

Nigeria

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What I'm looking for

I'm looking to support healthcare teams through efficient virtual clinical administration, patient communication, revenue-cycle coordination, and HIPAA-compliant documentation.

I've supported virtual healthcare operations by streamlining patient intake, scheduling, and clinical communication for high-volume consultations.

In remote healthcare and clinical operations support, I reduced check-in wait times by 35%, decreased no-shows by 25%, and supported 150+ weekly virtual consultations using Practice Fusion, Epic, and DrChrono.

I handle insurance verification, prior authorizations, claims follow-up, HMO referrals, medical billing, ICD-10 coding, SOAP notes, transcription, and prescription refill coordination while maintaining HIPAA standards.

At Health & Care Outreach Initiative, I modernized patient registries for 500+ active patients, improved documentation audit scores by 30%, and helped reduce waiting room times by 20% through organized triage and patient communication.

Experience

Work history, roles, and key accomplishments

Medical Virtual Assistant & Customer Support Specialist

Remote Healthcare & Clinical Operations Support

Jul 2026 - Aug 2026 (1 month)

Streamlined patient intake and scheduling for 150+ weekly virtual consultations, reducing check-in wait times by 35% and no-show rates by 25%. Accelerated claim processing by 40% through insurance verification, prior authorizations, and claims follow-up, while maintaining HIPAA compliance.

Practice Fusion Epic DrChrono DoxyMe Patient Scheduling Insurance Verification Prior Authorizations Claims Follow Up S.O.A.P. Notes ICD 10 Coding Medical Transcription HIPAA compliance Patient Communication Prescription Refills

Community Health & Customer Care Associate

Health & Care Outreach Initiative

Jan 2025 - Jun 2026 (1 year 5 months)

Modernized digital patient registry databases, increasing patient engagement capacity by 40% and managing care tracking for over 500 active patients. Reduced clinical waiting times by 20% through structured triage and intake coordination, and improved documentation audit scores by 30%.