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Damilola Olufisoye-Ubiah

@damilolaolufisoye-ub

Message

I lead high-volume customer support operations and resolve complex technical issues across channels.

Nigeria

Message

At Gig+ Microsoft, I lead support for global users, resolving 500+ monthly cases through chat, email, and voice while mentoring specialists and maintaining SLA adherence. I investigate platform, account, and technical issues, document findings in CRM systems, and improve workflows around recurring customer problems.

Previously at Tek Experts, I managed multichannel support operations and resolved complex L2 cases while training new team members. I also coordinate remote learning operations and facilitate onboarding for more than 1,500 participants monthly at Jobberman.

Experience

Work history, roles, and key accomplishments

Current

Team Lead

Current

Gig+ Microsoft

Oct 2023 - Present (3 years)

Delivered fast, accurate, and empathetic support to global users, consistently resolving 500+ monthly cases through chat, email, and voice. Managed and mentored support specialists, ensuring adherence to SLAs and operational excellence.

Customer Support Live Chat Email Support Voice support CRM Case Investigation Troubleshooting Mentorship SLA Management Workflow Optimization Remote Work

Current

Facilitator

Current

Jobberman

Jan 2021 - Present (5 years 9 months)

Onboarded and facilitated over 1500+ participants monthly with non-technical skills. Upscaled and certified youths with essential skills for employment, adopting different pedagogical approaches.

Facilitation Onboarding Training pedagogy Youth Development Certification Partnership Management

Technical Team Manager

Tek Experts

Jan 2023 - Oct 2023 (9 months)

Oversaw support operations across multiple channels, ensuring timely resolution of customer issues with high accuracy and empathy. Guided onboarding, training, and support for new team members and prepared support reports.

Customer Support Ticketing Systems CRM Workflow Management Team Management Onboarding Training Reporting Trend Analysis Escalation Management

L&D Consultant

SideHustle Internship

Sep 2021 - Apr 2023 (1 year 7 months)

Coordinated training calendars, schedules, and communication for local and international teams. Managed documentation, reports, and data collection for training programs.

training coordination Documentation Reporting Data Collection Remote Operations Communication Skills Administrative Support

Technical Support Engineer L2

Tek Experts

Dec 2021 - Feb 2023 (1 year 2 months)

Resolved complex cases through voice and chat channels while maintaining exceptional communication and customer satisfaction. Documented troubleshooting steps and assisted new users with system workflows.

Technical Support Voice support Live Chat Troubleshooting Documentation Customer Satisfaction Onboarding Knowledge Base