Open to opportunities

Damien LELY

@damienlely

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Multinlingual QA Specialist with expertise in dogfooding, tech training and community management.

France

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What I'm looking for

I seek a role that values collaboration, user feedback, and continuous improvement.

I am a dedicated QA Specialist with extensive experience in dogfooding and community management, particularly within the tech industry. My recent role at Meta involved orchestrating organization-wide dogfooding initiatives for the Workrooms app, where I enhanced user engagement through comprehensive support and effective communication. I pride myself on being a primary source of truth for technical information, ensuring clarity and understanding across departments.

Throughout my career, I have consistently demonstrated my ability to lead cross-functional teams and drive improvements based on user feedback. My previous experience as a Quality Assurance Analyst allowed me to spearhead the creation and execution of test cases, ensuring product quality from inception to release. I have a strong background in localization quality assurance, having worked with major gaming studios, which has honed my skills in translation and bug reporting.

With a commitment to fostering collaboration and continuous improvement, I am passionate about enhancing user experiences and driving product excellence. I believe in maintaining professionalism and clarity in all communications, ensuring that technical concepts are accessible to all stakeholders.

Experience

Work history, roles, and key accomplishments

Current

French/English Teacher

Current

Self-employed

Jan 2003 - Present (22 years 4 months)

Provided French and English language instruction, focusing on personalized learning experiences. Developed tailored lesson plans to meet individual student needs.

Language Learning Curriculum Development Personalization Communication Teaching

Dogfooding Programming Specialist

Meta (via Qualitest)

Dec 2023 - Oct 2024 (10 months)

Orchestrated organization-wide dogfooding initiatives for the Workrooms app, enhancing user engagement and feedback quality. Delivered support through helpdesk requests and personalized sessions, ensuring seamless user experience. Supervised the Dogfooding team and maintained documentation consistency.

Dogfooding User Engagement Help Desk Documentation Management Communication Feedback Technical Support

Technical Community Manager

Meta (via Qualitest)

Aug 2022 - Dec 2023 (1 year 4 months)

Managed the internal feedback page for the Workrooms app, providing technical answers and ensuring effective communication with users. Collected and analyzed feedback, facilitating collaboration between cross-functional teams to drive app improvements.

Feedback Technical Communication Cross Functional Collaboration User Engagement Documentation Analysis Process Improvement

Quality Assurance Analyst

Meta (via Q Analysts LLC - now Qualitest)

Mar 2019 - Aug 2022 (3 years 5 months)

Spearheaded the creation and execution of test cases for the VR/VC app Workrooms, ensuring thorough quality assurance. Conducted daily tests, utilized bug-reporting tools, and provided training to team members for effective bug reporting.

Quality Assurance Bug Reporting Team Coordination Documentation Training Testing

Localisation Quality Assurance Senior Tester

Testronic

Sep 2014 - Mar 2020 (5 years 6 months)

Led localisation QA projects for major video game studios, managing documentation and testing processes. Conducted translations and proofreading, ensuring high-quality standards across various platforms.

Localization QA Translation Proofreading Documentation Management Bug Reporting Testing Project Management

Localisation Quality Assurance Tester

Sega of Europe

Feb 2018 - Mar 2019 (1 year 1 month)

Worked on localisation QA for Sega titles, conducting translations and ensuring quality through testing and bug reporting. Collaborated with teams to maintain high standards across platforms.

Localization QA Translation Bug Reporting Testing Documentation Quality Assurance

Localisation Quality Assurance Tester

Pole To Win Europe Ltd

Apr 2014 - Apr 2014 (0 months)

Conducted localisation QA testing for major video game studios, focusing on translation and proofreading. Ensured quality through thorough bug reporting and collaboration with development teams.

Localization QA Translation Proofreading Bug Reporting Testing Quality Assurance

Front of House Supervisor

Various Michelin Star Restaurants

Jan 2003 - Mar 2014 (11 years 2 months)

Managed front-of-house operations in prestigious Michelin Star restaurants, ensuring exceptional service and guest satisfaction. Led and trained staff, enhancing service quality and operational efficiency.

Staff Training Customer Service Operations Operations Communication Quality

Localisation Quality Assurance Tester

Babel - A Keywords Studio

Jun 2011 - Oct 2011 (4 months)

Performed localisation QA testing for various video game titles, focusing on translation and quality assurance. Collaborated with teams to ensure high standards and effective bug reporting.

Localization QA Translation Bug Reporting Testing Quality Assurance