Looking for a job

SEVERINE POINCON

@severinepoincon

Message

Player Support and Game QA professional with application support experience and structured beta-testing reports.

France

Message

What I'm looking for

I’m targeting Player Support, Technical Player Support, Player Support QA, Game QA, Functional QA, LQA, Player Experience, Live Operations, or technically focused Community Support roles.

In application support roles at Partenaire informatique, B2O, and Caisse Nationale d’Assurance Maladie, I analyzed user reports, reproduced and qualified anomalies, documented findings, and coordinated with technical teams. At Partenaire informatique, I also formalized business rules, ran functional tests, and checked corrections for payroll and logistics software.

I bring an analyst-programmer background and hands-on QA experience, including testing production environments and validating fixes. In structured game beta tests, I report issues such as quest and interface defects with video, timestamps, and coordinates when available; I’ve also submitted bug reports and usability suggestions for Big Ambitions.

Experience

Work history, roles, and key accomplishments

Technicienne Support Applicatif N1/N2

Partenaire informatique

Jun 2024 - Jul 2026 (2 years 1 month)

Analyzed configuration requests and anomalies on payroll/logistics business software. Qualified issues by data, configuration, interface, and impact, and coordinated development and verification of fixes.

SQL SGBD Ticketing Documentation Functional Testing Bug Reporting Reproduction Coordination

Technicienne Support Applicatif N1/N2

B2O

Feb 2024 - Jun 2024 (4 months)

Provided user assistance, reproduced anomalies, applied corrective procedures, and performed functional checks and follow-up on corrections.

User Support Reproduction Corrective Actions Functional Testing Follow up

Technicienne Support Applicatif N2

Caisse Nationale d'Assurance Maladie

Jan 2023 - Oct 2023 (9 months)

Provided remote N2 support, analyzing, reproducing, qualifying, and documenting issues, and coordinating technical resolution with the team based in Bordeaux.

Remote Support Anomaly Detection Reproduction Qualification Documentation technical coordination

Responsable Applications

Centre Hospitalier du Rouvray

Jul 2015 - Dec 2015 (5 months)

Managed ERP applications for accounting, logistics, payroll, and billing, including user rights, updates, deployments, data compliance, and user support.

ERP SQL Deployment Data Compliance User Support Control

Analyste-programmeur / Technicienne Systèmes & Réseaux

SGP Filiassur

May 2010 - Sep 2010 (4 months)

Developed and maintained management applications using SQL Server, and analyzed evolution and correction requests based on data, context, and reproduction conditions.

SQL Server Application Development Maintenance Requirements Analysis Data Analysis