Gary Flood

Ensured the quality of software products through rigorous testing and analysis. Collaborated with development teams to identify and resolve defects, improving overall product reliability.

Performed comprehensive quality assurance testing on various applications, ensuring adherence to specifications and user requirements. Documented test cases and reported bugs, contributing to a stable software environment.

Provided technical support and guidance to users, resolving complex issues and improving customer satisfaction. Assisted in the implementation of new technical solutions and system upgrades.

Addressed customer inquiries and resolved service-related issues efficiently and professionally. Maintained high levels of customer satisfaction through effective communication and problem-solving.

Conducted quality assurance checks on customer service interactions to ensure adherence to company standards. Provided feedback to agents to improve service quality and customer experience.

Managed customer interactions and resolved complex issues as a senior agent. Provided training and mentorship to junior team members, enhancing overall team performance.

Provided excellent food and beverage service to patrons in a fast-paced environment. Managed cash transactions and maintained a clean and organized workspace.

Provided technical support and assistance to university staff and students. Managed helpdesk inquiries and resolved IT-related issues efficiently.

Assisted customers with purchases and managed inventory. Handled daily sales transactions and maintained a tidy retail environment.

Undertook studies in Computer Science at Dublin City University. Gained foundational knowledge in various computing principles and programming concepts.

Completed secondary education at St. Fintan's High School. Developed a strong academic foundation across various subjects.