Damien Busin
@damienbusin
Customer Success professional moving into RetailTech, bringing grocery operations expertise to customer adoption.
IsraelWhat I'm looking for
At Franprix, I managed grocery store operations, including inventory, replenishment, merchandising, and customer relationships. I tracked revenue, inventory, and shrinkage KPIs, and redesigned store layouts and processes to improve sales, customer flow, and loss prevention, helping stores return to profitability.
In restaurant operations in Israel, I led teams of up to seven and independently managed a 400-guest corporate event from planning through delivery. I’m transitioning into Customer Success and RetailTech, bringing hands-on operational experience and practice with onboarding, adoption, renewals, and customer health analysis.
Experience
Work history, roles, and key accomplishments
Head Chef / Pastry & Operations
Restaurant Industry
Jan 2021 - Jan 2026 (5 years)
Led teams of up to 7 in fast-paced operations, coordinating priorities, quality, timing, and service standards. Independently managed a 400-guest corporate event from planning through delivery.
Store Manager
Franprix
Jan 2010 - Jan 2021 (11 years)
Led, trained, and supported a 15-person grocery retail team, managing inventory, receiving, replenishment, pricing, merchandising, and daily operations. Tracked KPIs and redesigned store layouts to improve sales and profitability.
Education
Degrees, certifications, and relevant coursework
HubSpot Academy
Inbound Certification, Inbound Marketing
Completed the HubSpot Inbound Certification in August 2026.
Tech stack
Software and tools used professionally
Availability
Location
IsraelAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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