Nicole Azzouzi
@nicoleazzouzi
Compassionate CNA and patient service coordinator delivering reliable clinical and administrative support.
What I'm looking for
I am a dedicated certified nursing assistant and patient service coordinator with hands-on experience in clinical care, patient support, and medical office administration. I consistently prioritize patient comfort, safety, and efficient workflow in fast-paced settings such as emergency departments and assisted living facilities.
My background includes medication administration, vital signs monitoring, ADL assistance, mobility transfers, and clinical documentation in EMR systems like Epic and Workday. I also manage front-desk responsibilities including patient registration, insurance verification, authorizations, scheduling, and payment processing.
I bring strong interpersonal skills, emotional support for patients (including geriatric, dementia, and disability care), and a demonstrated ability to collaborate with multidisciplinary teams to improve patient experience and care continuity. I am dependable, detail-oriented, and experienced with regulatory compliance and clinical confidentiality policies.
I hold multiple certifications including CNA, CPR/BLS, Certified Home Health Aide, and First Aid, and I seek roles where I can continue to streamline processes, support healthcare teams, and enhance patient-centered care.
Experience
Work history, roles, and key accomplishments
Front Desk Patient Care/CNA
Homestead Home Care
Aug 2023 - Present (2 years 6 months)
Provide administrative front-desk support and direct patient care including bathing, feeding, charting, and answering phones to ensure timely, compassionate service for home care patients.
Managed patient service coordination and CNA duties across specialties, handling insurance authorizations, copays, registration, and direct patient assistance to improve visit comfort and clinic flow.
Served as ED float CNA across Novant hospitals providing vital signs, medication administration, patient care, and support to emergency departments to maintain throughput and patient safety.
Front Desk Patient Support/CNA
Beehive of Springboro Assisted Living
Feb 2020 - Jun 2021 (1 year 4 months)
Handled patient registration, insurance verification, scheduling, receivables and provided CNA support to residents, improving administrative accuracy and resident care coordination.
Hostess/Server
Texas Roadhouse
Jan 2016 - Dec 2018 (2 years 11 months)
Greeted and seated customers, managed reservations and to-go orders, and balanced daily cash systems to maintain service quality and accurate financial reconciliation.
Education
Degrees, certifications, and relevant coursework
West Forsyth High School
High School Diploma, High School Diploma
Completed high school education at West Forsyth High School, graduating in 2019.
Availability
Location
Authorized to work in
Job categories
Skills
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