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jocelin morenoJM
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jocelin moreno

@jocelinmoreno

I’m a Patient Care Assistant who delivers compassionate care, accurate charting, and dependable support in fast-paced units.

United States
Message

What I'm looking for

I’m looking for a healthcare role where I can provide hands-on patient care, accurate EPIC charting, and reliable unit support—working with a team that values clear communication, continuous learning, and patient safety.

I’m a Patient Care Assistant with experience providing direct patient support through hourly monitoring, vitals/blood glucose checks, and careful documentation in electronic health record systems.

From 2013–2019 as a Certified Nursing Assistant, I managed daily morning care for 28 patients—supporting oral care, hygiene, bed baths/showers, positioning/lifting and turning, and feeding—while responding to patient call lights and charting in an EMR system.

Since 2019, I’ve supported 9 to 14 patients 3 nights per week, navigating the EPIC hospital system to record vitals, remove IVs, collect urine/stool samples, and report changes in patient condition to the RN. I’ve also supported unit readiness by participating in RAT calls/codes as a vitals-taker and runner.

I bring an adaptable, team-first mindset. In addition to patient care, I orient new PCA’s and unit HUC/receptionist support for inbound/outbound calls, scheduled appointments, transfer calls, and supply/order coordination, while using Microsoft Teams, Microsoft Excel/Word for documentation and problem escalation.

Experience

Work history, roles, and key accomplishments

PH

Patient Care Assistant (PCA)

Parkland Memorial Hospital

Feb 2019 - Jul 2024 (5 years 5 months)

Provided care for 9 to 14 patients with hourly monitoring/rounding, including checking blood glucose, recording vital signs, and charting in EPIC. Removed IVs, collected urine/stool samples, reported changes in condition to RNs, and supported unit response activities by taking vitals and assisting during codes.

TC

Bilingual Customer Service Rep

Time Warner Cable

Aug 2012 - Oct 2013 (1 year 2 months)

Answered inbound and outbound calls, assisting customers with billing questions, payment arrangements, and enrolling new customers while resolving delinquent balances. Navigated Salesforce, Firefox, CRM, and ATLAS systems to correct billing errors and prepare maintenance work orders.

Education

Degrees, certifications, and relevant coursework

PC

PCI Health & Training Center

Certified Nurse Aide, Nursing Assistant

Completed a Certified Nurse Aide program at PCI Health & Training Center and earned certification in January 2013.

JS

Jean Cooper Private School

High School Diploma, Secondary Education

Earned a High School Diploma from Jean Cooper Private School, graduating in June 2012.

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