Open to opportunities

Ayomikun Omidiora

@ayomikunomidiora

I am motivated and detail-oriented Customer Support Professional with extensive experience managing high-stakes stakeholder communications.

Nigeria

Message

What I'm looking for

I am looking for a collaborative environment that values innovation and growth.

I possess strong problem-solving and critical thinking skills, with a proven ability to manage escalation pathways and adapt to dynamic environments. A collaborative team player committed to improving service processes, managing response workflows, and achieving measurable customer satisfaction results.

Experience

Work history, roles, and key accomplishments

Current

Protocol Director

Current

ENACTUS

Feb 2020 - Apr 2024 (4 years 2 months)

Collaborated with a team of student leaders to identify social issues and develop sustainable business solutions, enhancing communication, problem-solving, and critical thinking skills.

Teamwork Leadership Problem Solving Critical Thinking Project Management Community Empowerment Strategic Planning Communication Skills

Current

Customer Support Manager

Current

Global Entrepreneurship Festival

Apr 2024 - Present (2 years 3 months)

Spearhead the communications and customer inquiries department for a global-scale flagship event, acting as
the primary point of contact for international delegates, stakeholders, and attendees.
Direct a team of support specialists handling multi-channel inquiries (calls, emails, and digital correspondence),
establishing SLA protocols to minimize response latency.

Social Media Manager

JYREH Foundation

Jan 2020 - Jan 2023 (3 years)

Developed and implemented social media strategies aligned with the mission and goals of the NGO, enhancing online presence and community engagement.

Teamwork Social Media Strategy Community Engagement Content Creation Digital Marketing Brand Awareness Analytics Project Management Communication Skills

Virtual Assistant

Freelance

Jan 2020 - Jan 2023 (3 years)

Provided comprehensive administrative support to various clients, managing schedules, coordinating meetings, and assisting with data entry and analysis. Utilized Microsoft Office Suite and Google Workspace to streamline processes.

Microsoft Office Communication Skills Administrative Support Google Workspace Data Entry Customer Service Time Management Confidentiality

Senior Justice

Judicial Council, FUTA Student Union Government

Jan 2018 - Jan 2023 (4 years 11 months)

Upheld and interpreted the constitution and bylaws governing the student body, collaborating with fellow justices to maintain a just and transparent governance.

Governance Collaboration Conflict Resolution Leadership Teamwork Critical Thinking Community Engagement Communication Skills

Campus Sales Agent

Infinix Nigeria

Jan 2022 - Feb 2022 (1 month)

Utilized communication and customer service skills to effectively promote and sell products, engaging with customers to understand their needs and recommend suitable products.

Communication Skills Sales Customer Service Engagement Teamwork Problem Solving Marketing Interpersonal Skills

Programmes Director

Teens Church, RCCG

Aug 2015 - Jan 2017 (1 year 5 months)

Responsible for planning, coordinating, and executing a range of programs and events tailored to engage and empower young individuals within the church community.

Communication Skills Event Planning Leadership Community Engagement Team Management Strategic Planning Problem Solving

Education

Degrees, certifications, and relevant coursework

Federal University of Technology, Akure

Bachelor of Technology, Physics Electronics

Bachelor of Technology (Hons) in Physics Electronics, focusing on the principles of physics and their applications in electronic systems. The program emphasized both theoretical knowledge and practical skills in electronics.