chen wei

I’m a China-based operations professional open to remote roles in e-commerce operations and customer support.

I currently run a cross-border jewelry business and manage product research, pricing, product listings, Shopify storefront operations, shipping-cost comparisons, content, and customer communication.

My broader background includes extensive operations experience across the games and IT industries. I have worked on overseas product operations, localization, project coordination, and data-driven optimization, using user behavior, event tracking, and conversion funnel data to identify problems and improve operational decisions.

I’m comfortable communicating with suppliers, following up on production details, researching technical questions, and organizing QC records, photo reports, and operational documentation. I also use AI-assisted automation, browser automation, and structured data collection to make research, reporting, and routine operations more efficient.

As a native Chinese speaker with fluent working English, I can support international customers and distributed teams through clear communication and careful follow-up. I work independently, learn unfamiliar subjects quickly, and take ownership from identifying a problem through verification and resolution.