Zheng evangeline

I've managed e-commerce operations at Du Yu Li Trading Co. Ltd, launching more than 1,000 products and optimizing listings, images, titles, and detail pages.

I coordinate logistics providers and overseas warehouses, resolve abnormal orders, and respond to customer delivery inquiries. My work reduced monthly logistics-related complaints by approximately 15%, while a promotional campaign I planned increased store visitors by approximately 120%.

At Hashkey Exchange, I analyzed customer and Twitter user behavior, built an initial customer-intent grading system in Excel, and converted more than 200 high-value users per quarter. I also supported campaigns that increased monthly new software downloads by 200%.

My earlier experience includes supporting 60 Douyin and Xiaohongshu KOL/KOC collaborations at Bluefocus, where I tracked advertising performance and helped reduce conversion costs by approximately 15% year over year. I bring digital media training, practical content-production skills, and working English to e-commerce and growth-focused work.