Dada Jedidiah

As a seasoned Customer Support Admin, I have honed my skills in providing timely and efficient support to customers via chat-based platforms. With a strong background in troubleshooting and user account management, I excel in handling high inquiry volumes while maintaining accurate records and ensuring smooth resolutions.

My experience has taught me the importance of adaptability, and I have developed a strong ability to navigate software updates with ease. With excellent communication skills and a problem-solving mindset, I am confident in my ability to provide top-notch support to customers.

In my current role at Emerald Health Solution, I have consistently demonstrated my ability to resolve complex issues efficiently, with a first-contact resolution rate of 85%. I am committed to continuous improvement, and I am always looking for ways to optimize processes and improve customer satisfaction.