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Cyra Mariz Mortillero

@cyramarizmortillero

Customer service representative at Conectys and appointment setter at WeAnswer Careers, supporting customers and scheduling service appointments.

Philippines

Message

At Conectys, I handled customer interactions for an international account by phone, live chat, and email. I assisted with order status, payments, shipping updates, and account inquiries.

I also guided customers through gift card redemption and online purchases, provided basic technical troubleshooting, and recorded interactions in CRM systems.

At WeAnswer Careers, I handled customer calls to identify service needs across home repair services. I qualified leads by collecting service and property details and preferred appointment times.

I scheduled and confirmed appointments and kept lead and booking information up to date using CRM systems.

Experience

Work history, roles, and key accomplishments

Appointment Setter

WeAnswer Careers

Jun 2026 - Aug 2026 (2 months)

Handled inbound and outbound customer calls to identify service needs for locksmith, HVAC, chimney, plumbing, garage door, construction, and roof repair services. Qualified leads and scheduled service appointments while maintaining accurate records.

Appointment Setting Lead Qualification Inbound Calls Outbound Calls CRM Customer Service Scheduling Data Entry

Customer Service Representative

Conectys

Nov 2024 - Jul 2025 (8 months)

Handled inbound and outbound customer interactions through phone, live chat, and email support. Assisted customers with order status, payment concerns, shipping updates, and account inquiries, and provided technical troubleshooting.