Cynthia Uganson

I’m a customer-focused sales and service professional with experience spanning retail merchandising, hospitality operations, and on-the-ground customer experience. I consistently work to improve product visibility, customer satisfaction, and business results.

At VIVO Nigeria as a Sales & Customer Experience Executive, I demonstrated product features and benefits, handled customers and complaints professionally, and supported device setup and basic troubleshooting after purchase. I also maintained strong product knowledge across promotions, pricing, and competition to help customers make informed decisions and to achieve daily, weekly, and monthly sales targets.

Previously at PEAK NIGERIA, I created visual display and promotion, monitored inventory levels, and used FEFO principles to minimize product expiry and waste. I kept accurate stock and merchandising visit records, supported promotional campaigns, and collected customer feedback to help drive continuous improvement.

Earlier, as a Front Desk Supervisor at Chimchery Hotel, I supervised front desk daily operations, trained and mentored staff, resolved guest complaints, and prepared daily, weekly, and monthly operational reports. I also bring additional experience as a Best Medical Representative (Novartis) and hold certifications including leadership development and customer care training.