Bolanle Osadare
@bolanleosadare
Sales operations and customer service leader using Power BI, SQL, and Excel to drive revenue.
NigeriaWhat I'm looking for
I’m a results-driven professional with over ten years of experience across front-of-house administration, commercial sales operations, and customer service. I streamline processes, enhance productivity, and help teams make smarter, data-backed decisions that support revenue growth.
In my current role as a Front Desk Officer, I lead visitor and reception operations and collaborate on improving security and check-in through a Visitors Management System (VMS). I also author recommendations for system upgrades and design safer guest-flow layouts.
Previously at PZ Cussons Nigeria Limited, I led commercial sales operations—analyzing sales data to forecast trends, implementing sales strategies, and building long-term customer relationships. I also managed after-sales service to ensure customer satisfaction, supported feedback improvements, and supervised after-sales teams to meet targets, while earning yearly sales targets and monthly bonuses.
Experience
Work history, roles, and key accomplishments
Front Desk Officer
Christ Living Apostolic Ministry (CLAM)
Nov 2024 - Present (1 year 8 months)
Serves as first point of contact for visitors and members, managing reception operations and inquiries. Leads research and vendor coordination for a Visitors Management System upgrade and supports administrative coordination across departments.
Commercial Sales Operations
PZ Cussons Nigeria Limited
Apr 2018 - Nov 2024 (6 years 7 months)
Led commercial sales operations to improve performance and drive revenue growth. Analyzed sales data to forecast trends, implemented sales strategies to increase targets, and collaborated cross-functionally to improve customer satisfaction.
Customer Care Executive
PZ Cussons Nigeria Limited
Dec 2014 - Apr 2018 (3 years 4 months)
Provided customer care and after-sales service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Supervised after-sales teams, implemented customer feedback mechanisms, and coordinated with sales and technical teams on timely solutions and replacement strategy.
Data Processor
Access Bank Nigeria Plc
Jun 2014 - Nov 2014 (5 months)
Created and managed customer accounts with accuracy, including reviewing and reconciling retail account products. Processed data inputs and service requests via a customer inventory system and produced intraday, nightly, and month-end processing reports.
Peer Educator (Volunteer)
NYSC – National Reproductive Health
Jul 2013 - Jun 2014 (11 months)
Organized and delivered peer education sessions on reproductive health and HIV/AIDS prevention. Facilitated group discussions and video screenings, developed original educational materials, and counseled HIV-positive patients.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Master of Business Administration, Business Administration
Pursuing a Master of Business Administration (MBA) in Business Administration at the National Open University, expected to complete in 2027.
Yaba College of Technology
Higher National Diploma (HND), Marketing
2010 - 2012
Earned a Higher National Diploma (HND) in Marketing from Yaba College of Technology between 2010 and 2012.
Yaba College of Technology
National Diploma (ND), Business Administration
2004 - 2007
Earned a National Diploma (ND) in Business Administration from Yaba College of Technology between 2004 and 2007.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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