Open to opportunities

Cynthia Rogers

@cynthiarogers

Message

I coordinate customer service, scheduling, billing, and office operations across busy teams.

United States

Message

What I'm looking for

I'm looking for an operations, administrative, customer service, scheduling, or dispatch role where I can support clients, coordinate busy teams, manage billing and records, and keep daily operations organized.

At CDR Enterprises, I coordinate customer service, schedules for six painting technicians, client communication, purchase orders, proposals, payroll uploads, and AR/AP invoicing through Nextep, QuickBooks, Microsoft Office, and Google applications.

I've also dispatched and scheduled services for Aussie Pet Mobile and Mr. Handyman of Nashville, managing high-volume calls, chats, emails, bookings, technician schedules, commercial records, and customer complaints. As a property manager, I managed 10 apartment units and 23 mobile home rentals while supervising four employees and overseeing leasing, payments, maintenance, and tenant qualification.

Experience

Work history, roles, and key accomplishments

Current

Office Administrator

Current

CDR Enterprises

Mar 2018 - Present (8 years 5 months)

Provide customer service, create schedules for painting technicians, conduct orientation for new employees, and communicate with clients via phone, email, chat, and Zoom. Handle AR/AP tasks, invoicing, follow-ups, and payroll uploads using Nextep, QuickBooks, and Service Titan.

Customer Service Scheduling Orientation Invoicing Payroll Quickbooks Google Workspace Nextep

Dispatcher/Scheduler

Aussie Pet Mobile

Sep 2023 - Sep 2024 (1 year)

Provided customer service, answered incoming calls, chats, emails, text messages, and online bookings for pet grooming services. Scheduled appointments for 21 groomers using Gingr software and maintained pet vaccination records.

Customer Service Scheduling Gingr Multitasking

Customer Service Representative/Dispatcher

Mr. Handyman of Nashville

Oct 2020 - Sep 2023 (2 years 11 months)

Provided customer service, followed up with leads for 10+ campaigns, managed multiple phone lines and computer screens, and developed schedules for a team of six technicians. Handled AR/AP, collected payments, and updated social media with completed work photos.

Customer Service Lead Follow Up Scheduling Social Media

Property Manager

Davis Properties

Mar 2014 - Nov 2020 (6 years 8 months)

Managed 10 apartment units and 23 mobile home rentals, supervised a team of four employees, and prepared leases per property standards. Conducted credit and background checks, handled rent payments and evictions, and utilized Yardi software.

Property Management Supervision Leasing Rent Collection Yardi Event Planning

Education

Degrees, certifications, and relevant coursework

East Tennessee State University

Bachelor's degree, Social Work

Activities and societies: Dean's List for three consecutive semesters; member of Alpha Sigma Lambda Honor Society.

Completed a Bachelor's degree in Social Work, including an internship with the Tennessee Department of Corrections Probation and Parole. Achieved Dean's List placement for three consecutive semesters and was inducted into the Alpha Sigma Lambda Honor Society.