Cynthia Ombaka
@cynthiaombaka
Hospitality professional delivering excellent customer service and efficient cashiering.
KenyaWhat I'm looking for
I am a diligent hospitality professional with a strong background in customer care, cashiering, and front-of-house service. I have worked across quick-service and event hospitality settings, consistently delivering accurate transactions, friendly guest interactions, and reliable stock control.
My experience includes roles as a cashier and waitress where I handled customer enquiries, processed payments, reconciled stock, and supported sales and marketing through direct customer engagement and social outreach. I am known for my time management, multitasking, and attentive listening skills that help resolve issues swiftly.
I seek to bring ethical professionalism, a helpful demeanour, and a service-oriented mindset to a hospitality team where I can continue to grow, contribute to positive guest experiences, and support operational efficiency.
Experience
Work history, roles, and key accomplishments
Cashier
Winnies Munchies
Jan 2024 - Present (2 years 1 month)
Provided cashiering and customer service duties including accurate cash handling, daily stock reconciliation, and collecting customer feedback to improve service.
Waitress
K. Lite Gardens
Oct 2023 - Dec 2023 (2 months)
Assisted guests, took orders, promoted services via brochures and social media, and collected customer feedback to enhance guest experience.
Cashier
Immah's Closet
Jul 2023 - Oct 2023 (3 months)
Handled transactions and cashiering duties while serving customers on-site to ensure accurate billing and efficient service.
Cashier
Chicken Palace
Jan 2023 - May 2023 (4 months)
Managed till operations and customer transactions, ensured correct charging of customers, and collected feedback to support service improvements.
Cashier
Superserve Minimart
Jan 2022 - Dec 2022 (11 months)
Performed cashiering duties, managed customer interactions, and supported store operations throughout daily shifts.
Education
Degrees, certifications, and relevant coursework
Ruiru Kihunguro Secondary School
Kenya Certificate of Secondary Education, General Secondary Education
2016 - 2019
Grade: D+
Completed secondary education and obtained a K.C.S.E with a mean grade of D+ in 2019.
Kimura Primary School
Kenya Certificate of Primary Education, Primary Education
2008 - 2015
Grade: 313/500
Completed primary education and attained a K.C.P.E aggregate score of 313 out of 500 in 2015.
Availability
Location
KenyaAuthorized to work in
Job categories
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