Open to opportunities

Irene Wambua

@irenewambua

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Customer-focused receptionist skilled in cash handling, front desk operations, and client relations.

Kenya

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What I'm looking for

I’m looking for a friendly, well-organised workplace where I can deliver high-quality customer service, manage front desk and cash responsibilities reliably, and grow through clear guidance, feedback, and steady performance targets.

I’m a friendly, organised, and customer-focused professional with experience across cash handling, front desk operations, and client relations. I manage customer inquiries confidently, resolve complaints to maintain a positive image, and keep service smooth even during busy hours.

I’ve handled daily cash transactions accurately through roles including a receptionist position at RoofTop Bistro and cashier work at the University of Nairobi student cafeteria (work study programme). I’m a fast learner with a result-oriented, committed approach—I respect time, follow procedures, and welcome guidance to improve continuously.

Experience

Work history, roles, and key accomplishments

Receptionist

Rooftop Bistro

Jan 2024 - Jan 2025 (1 year)

Handled front-desk reception and managed customer inquiries while maintaining a positive company image. Supported complaint resolution and ensured smooth day-to-day customer service operations.

Front Desk Reception Customer Service Cash Handling Complaint Resolution Client Relations Inquiry Management Time Management Professional communication

Shop Attendant

Wa Jimmy Shop

Jan 2024 - Present (2 years 5 months)

Provided customer-facing support in a retail shop setting, assisting with client needs and maintaining service quality. Contributed to efficient daily store operations through reliable and customer-focused support.

Retail Customer Service Client Relations Time Management Cash Handling Professional communication Service Orientation

Cashier (Work Study)

University Of Nairobi

Processed daily cash transactions accurately for the student cafeteria and served students and staff in high-volume queues. Maintained financial records and assisted with end-of-day reconciliation.

Cash Handling Queue Management Financial Record Keeping Work Study Support Cash Management

Clothes Seller

Khoja Stage

Sold clothing and provided customer-focused support at Khoja stage, ensuring a welcoming service experience. Assisted with day-to-day customer service activities to support shop operations.

Customer Service Client Relations inquiry handling Professional communication Time Management Service Orientation Cash Handling