Faith Mutwanyaa
@faithmutwanyaa
Dedicated catering professional with strong customer service skills.
What I'm looking for
I am a passionate catering professional with a diploma in Accommodation Management from Meru National Polytechnic, where I honed my skills in customer service and hospitality. My education has provided me with a solid foundation in catering principles, and I am eager to apply my knowledge in a dynamic work environment.
With experience as a cashier and a barista, I have developed strong multitasking abilities and a keen understanding of customer needs. My time at Izaak Walton Inn allowed me to enhance my skills in handling customer orders, managing inquiries, and ensuring compliance with safety regulations. I take pride in delivering exceptional service and maintaining high standards in all aspects of my work.
I am committed to continuous learning and improvement, and I thrive in fast-paced environments where I can interact with diverse clientele. My goal is to contribute positively to a team and help create memorable experiences for customers.
Experience
Work history, roles, and key accomplishments
Cashier
Mumu Supermarket
Jan 2024 - Sep 2024 (8 months)
Collected payments and issued receipts, answered customer questions, and resolved complaints. Processed sales and cross-sold products, introducing new ones to customers.
Waitress and Barista
Izaak Walton Inn
Jan 2022 - Apr 2022 (3 months)
Handled customer orders, enquiries, and complaints, while keeping statistical and financial records. Ensured compliance with licensing, hygiene, and safety regulations, overseeing stock levels and preparing sales reports.
Education
Degrees, certifications, and relevant coursework
Meru National Polytechnic
Diploma in Catering and Accommodation Management, Catering and Accommodation Management
2019 - 2022
Joined Meru National Polytechnic in September 2019 for a three-year diploma program in Catering and Accommodation Management, completing in November 2022. Gained knowledge and experience in the hospitality sector.
Kambi Mawe Secondary School
Kenya Certificate Of Secondary Education, General Studies
2018 - 2021
Completed secondary education at Kambi Mawe Secondary School, earning the Kenya Certificate of Secondary Education. Studied various subjects to build a foundational academic background.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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