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Sandra Usman

@sandrausman

Customer Service Officer at FIDELITY BANK, resolving banking complaints and coordinating customer requests through to completion.

Nigeria

Message

At FIDELITY BANK, I support customers with banking enquiries and service requests, investigate complaints, and coordinate with internal teams to resolve outstanding issues. I also maintain customer information and operational records while handling confidential information in line with established procedures.

Previously, I provided customer service at TEK FUTURE and administrative support at W2 STUDIOS. At TEMPTATION RESTAURANT, I supervised daily operations, coordinated staff activities, and monitored cash handling, sales, and inventory.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

Fidelity Bank

Jan 2023 - Present (3 years 9 months)

Provides professional customer support across banking enquiries and service requests while following established operational procedures. Coordinates with internal teams to resolve customer issues and maintain accurate records.

Customer Service Issue Resolution Banking Operations Records Management Confidential Information Handling Excel Google Workspace

Customer Service Representative

Tek Future

Jan 2021 - Dec 2023 (2 years 11 months)

Responded to customer enquiries and provided timely assistance, information and practical solutions. Managed customer concerns professionally while maintaining service quality and positive customer relationships.

Customer Service Communication Skills Record keeping Problem Solving

Personal Assistant

W2 Studios

Jan 2019 - Dec 2021 (2 years 11 months)

Provided administrative and operational support to facilitate smooth day-to-day activities. Organised schedules, maintained records and handled information with discretion.

Administrative Support Scheduling Record keeping Communication Skills

Supervisor

Temptation Restaurant

Jan 2018 - Dec 2019 (1 year 11 months)

Supervised daily operations and coordinated staff activities to support efficient service delivery. Monitored cash handling, stock and inventory, and supported accurate records.

Supervision Operations Coordination Cash Handling Inventory Management Staff Management

Brand Ambassador

Infinity Snacks

Jan 2013 - Dec 2014 (1 year 11 months)

Represented the organisation professionally when interacting with customers and the public. Communicated product information clearly and supported promotional activities.

Client Relations Communication Skills Promotion