Looking for a job

Cynthia Nkwor

@cynthiankwor

Customer Service Associate at KOYN App, resolving crypto and blockchain support issues and maintaining a 98% CSAT rating.

Nigeria

Message

At KOYN App, I serve as a liaison between customer support and engineering/ops, helping resolve blockchain issues such as delayed transactions and wallet synchronization errors. I support users with stablecoin transfers, off-ramping, and TxID verification across in-app chat, email, and social media, maintaining a 98% CSAT rating.

I’ve also authored procedures for failed crypto payouts, account security reviews, and basic KYC/AML checks, cutting average resolution time from 24 hours to under four. At Beza Management Ltd, I supported customer care and administrative operations, contributing to a 95% customer satisfaction rate and fewer record discrepancies.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate & Liaison

Current

KOYN App

Feb 2023 - Present (3 years 8 months)

Served as key technical liaison between customer support and engineering/ops to resolve blockchain-related issues. Provided multi-channel support for stablecoin transfers and digital asset inquiries, maintaining a 98% CSAT rating.

Crypto Web3 Blockchain Stablecoins USDT USDC TXID Verification Off Ramp Wallet Synchronization Zendesk Intercom Freshdesk Jira Slack Etherscan Tronscan KYC AML SOP Development Incident Communication

Customer Care

Beza Management Ltd

Apr 2021 - Nov 2024 (3 years 7 months)

Provided customer service support, resolving complaints and answering questions. Supported administrative operations including data entry and schedule management, enhancing team productivity by 15%.

Customer Service Data Entry Schedule Management Project Management Agile Collaboration Logistics CRM Email Phone Support

Virtual Assistant

METCEM COMPANY LIMITED

Apr 2019 - Aug 2020 (1 year 4 months)

Managed dynamic schedules for CEO and GM, prioritising meetings and commitments. Coordinated virtual and in-person meetings and arranged complex travel logistics.

Calendar Management Meeting Coordination Travel Arrangements Document Management Project Management Tools Operational Support Process Optimization

Customer Service/Sales Support Officer

SPECTRANET LIMITED

May 2017 - Apr 2018 (11 months)

Liaised with overseas factories and managed customer freight and product enquiries. Processed customer orders and provided general office administration.

Customer Service Sales Support Order Processing Freight Management Warehouse Coordination Office Administration

Customer Support

Ministry of Commerce Lagos State

Nov 2015 - May 2017 (1 year 6 months)

Assisted businesses and individuals by providing accurate information on regulations, business registration, and compliance requirements. Handled customer inquiries via phone, email, and in-person visits.

Customer Support Regulatory Information Business Registration Compliance Data Management Government Services Communication Skills