At FLITAA, I handled 80–120 customer issues daily across chat and email, investigating account, payment, transaction, withdrawal, and KYC problems. I reviewed transaction details and blockchain records, including Ethereum and Tron explorer records, to determine resolutions or coordinate escalations with Operations and Compliance.
As Team Lead for a 4-person support team, I helped coordinate daily support and guided colleagues through complex cases. I also trained and onboarded new team members and helped develop FAQ and support guidance for common payment and withdrawal questions.
