At Genpact, I resolve Level 2 incidents across enterprise IT environments, including hardware, software, access, and network connectivity issues. I troubleshoot Cisco switching and VLAN connectivity and support Microsoft 365, VPN, and endpoint issues.
I manage incidents, service requests, and escalations in ServiceNow, coordinating with infrastructure, networking, and vendor teams to restore services.
For my bachelor's thesis project, I designed an AWS intrusion detection and automated remediation system using monitoring and alerting workflows, with least-privilege IAM principles. I’m an AWS Certified Cloud Practitioner, with hands-on exposure to AWS services including EC2, IAM, CloudTrail, CloudWatch, EventBridge, Lambda, and SNS.
