Sophia User

At Goldfein, LLC, I guide clients through total-loss claims, coordinating with attorneys, insurance carriers, lenders, dealerships, auction companies, and GAP providers from vehicle evaluation through claim resolution.

I've built more than 10 years of customer service and administrative support experience across public benefits, banking, health benefits, leasing, and office administration. I communicate fluently in English and Spanish, protect confidential information, manage high-volume calls and documentation, and help people understand complex processes with clear, responsive service.