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Cynthia Flournoy

@cynthiaflournoy

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Senior Loss Control Manager with expertise in risk management.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my extensive experience in risk management and safety to drive organizational success and enhance workplace safety.

I am a Senior Loss Control Manager with over 18 years of experience in occupational safety, workers' compensation, and risk management. Throughout my career, I have successfully managed corporate loss prevention initiatives across multiple states, significantly reducing employee injuries and claims expenses. My expertise in OSHA standards and safety program development has been instrumental in ensuring compliance and enhancing workplace safety.

In my recent role as a Field Case Manager at Amerisafe Virginia, I managed complex workers' compensation claims, collaborating closely with safety teams to identify and mitigate risks. Previously, as a Senior Loss Control Manager at Universal Health Services, I implemented and oversaw loss prevention initiatives, conducted hazard investigations, and developed safety programs that effectively reduced costs and improved employee safety. My commitment to excellence is reflected in my ability to maintain high standards of service and compliance, ensuring quality outcomes for clients.

Experience

Work history, roles, and key accomplishments

Current

Field Case Manager

Current

Amerisafe

Dec 2023 - Present (1 year 6 months)

Managed complex litigated and non-litigated workers' compensation claims from inception to close for the District of Columbia and Virginia jurisdictions. Performed on-site and in-person investigations to assess the compensability of claims and collaborated with Safety in identifying and mitigating risks.

Litigation Management Risk Mitigation Site Investigation

Senior Loss Control Manager

Universal Health Services

Jan 2019 - Present (6 years 5 months)

Responsible for the implementation and oversight of corporate loss prevention initiatives for employee injuries and workers' compensation. Conducted investigations to identify hazards, evaluate, and recommend solutions to prevent future injuries and adherence to OSHA standards.

Loss Prevention OSHA Data Analytics

Client Performance Manager

Sedgwick

Apr 2018 - Present (7 years 2 months)

Responsible for overseeing the TPA quality and performance for a national client, including reviewing compliance with client service instructions and reserves. Conducted client specific audits and monitored client audit compliance.

TPA Quality Oversight

Claims Examiner III

Sedgwick

Sep 2015 - Present (9 years 9 months)

Handled complex litigated and non-litigated workers' compensation claims from inception to close for multiple national accounts. Investigated, evaluated, negotiated, and settled claims for the District of Columbia and Virginia jurisdictions.

Litigation Negotiation Training

Senior Workers' Compensation Claims Adjuster

Amerisure Insurance

Oct 2014 - Present (10 years 8 months)

Handled complex litigated and non-litigated workers' compensation claims for multiple jurisdictions. Provided on-site guidance and training regarding claims procedures, return to work programs, and safety/loss control issues.

Return to Work Programs Marketing Training

Senior Workers' Compensation Claims Adjuster

Gallagher Bassett Services

Sep 2013 - Present (11 years 9 months)

Handled complex litigated and non-litigated workers' compensation claims from inception to close for multiple jurisdictions. Managed older, high exposure claims to resolution via litigation and mediation.

Litigation Médiation Claims Management High Exposure Claims

Ecommerce Manager/Marketing

Blue Cedar Marketing

Jan 2007 - Present (18 years 5 months)

Developed websites and applied Search Engine Optimization / Search Engine Marketing, achieving $2M in revenue within 18 months. Managed daily operations of website commerce including sales, marketing, customer support, vendor management, and bookkeeping.

SEO SEM Sales Marketing Customer Support Vendor Management Bookkeeping

Manager of Risk and Claims

TransForce, Inc

May 2006 - Present (19 years 1 month)

Managed the Workers' Compensation program for a multi-jurisdictional transportation company. Implemented programs and trained employees in return to work, workers' compensation, and safety programs.

Workers' Compensation Program Management Risk Management Training

Workers' Compensation Account Claims Representative

The PMA Insurance Group

Apr 2003 - Present (22 years 2 months)

Handled complex litigated and non-litigated workers' compensation claims from inception to close for multiple jurisdictions. Developed settlement initiatives, databases, and cost-saving analysis.

Litigation Management Settlements Claims Excellence