Christina Multari

Built and scaled underwriting and operational capabilities to support future product expansion and premium growth. Led end-to-end oversight of underwriting, policy administration, audits, and loss prevention with a focus on regulatory compliance and sustainable portfolio performance.

Led end-to-end workers’ compensation claims operations, driving timely resolutions, cost management, and compliance. Managed vendors and litigation, implemented continuous improvement initiatives using data and technology, and partnered with underwriting, actuarial, legal, and risk to align claims strategy to enterprise profitability.

Oversaw claims, underwriting, and marketing operations aligned to departmental KPIs and strategic growth goals. Maintained mid-40s loss ratios, delivered 10–15% annual profitable growth, and drove underwriting discipline through guidelines, pricing strategies, and segmentation models.

Supported daily claims operations while ensuring adherence to internal policies and external regulatory requirements. Led audits and quality assurance, monitored KPIs and reserve practices for accuracy and cost-effectiveness, and coordinated cross-functional efforts with underwriting, legal, risk, and finance.

Supervised workers’ compensation adjusters to ensure timely, accurate, and compliant claim handling from intake through resolution. Delivered training on regulatory changes, led process improvements to increase operational efficiency and customer satisfaction, and performed file audits to ensure quality and adherence to best practices.

Managed workers’ compensation claims from first notice of loss through closure, handling simple to catastrophic cases while ensuring compliance with state regulations. Conducted investigations, set and adjusted reserves, coordinated medical care and return-to-work efforts, and supported litigation, subrogation, and fraud escalation.

Earned a Bachelor of Science (BS) in Biology from The Pennsylvania State University.