Open to opportunities

Kylie Arevalo

@kyliearevalo

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I deliver organized guest service, scheduling, and remote administrative support.

Philippines

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What I'm looking for

I'm looking for a remote support or administrative role where I can provide organized customer service, manage schedules and inboxes, coordinate tasks, and continue building my skills with new tools and systems.

I've supported high-volume customer service at McDonald's Hermosa, handling 50+ daily cashier transactions while resolving inquiries, processing payments, and keeping front-counter operations organized.

At Barbara's Heritage Restaurant, I welcomed guests, handled reservations and seating coordination, and supported clear communication between service staff and the kitchen. I also helped address guest concerns to create a positive dining experience.

During my training at Bedbox Hotel, I coordinated room-status updates with the front desk, assisted guests with inquiries, and maintained guest rooms to hotel standards.

I'm a Hospitality Management graduate with hands-on experience in customer support, scheduling, coordination, data entry, and remote-ready administrative work. I use Google Workspace, Microsoft Office, ChatGPT, Zoom, Slack, and basic project-management tools to stay reliable and organized.

Experience

Work history, roles, and key accomplishments

Service Crew (Cashier)

McDonald's

Jul 2024 - Dec 2024 (5 months)

Delivered fast and accurate customer service in a high-volume environment, handling 50+ daily transactions as a cashier. Processed payments and managed POS transactions while ensuring accuracy and efficiency.

Customer Service Cash Handling POS systems Payment Processing Team Coordination Time Management

Education

Degrees, certifications, and relevant coursework

National Teachers College

Bachelor of Science, Hospitality Management

2022 -

Pursuing a Bachelor of Science in Hospitality Management with relevant coursework in business communication, hospitality operations, customer service management, and organizational management.