Open to opportunities

curtis maleli

@curtismaleli

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Business analyst skilled in strategic solutions and operational efficiency.

Kenya

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What I'm looking for

I seek a dynamic role that fosters growth, collaboration, and innovation.

I am a seasoned business analyst with extensive experience in gathering and analyzing business requirements, identifying opportunities for improvement, and implementing strategic solutions that enhance operational efficiency and drive growth. My career has been marked by a strong focus on conducting comprehensive market research and performing financial analysis, which has enabled me to develop actionable insights that support informed decision-making.

At Airtel Kenya, I have successfully led the end-to-end process of preparing, submitting, and tracking bids for various projects, collaborating with cross-functional teams to maximize the success rate of winning bids. My ability to combine analytical rigor with strategic thinking has allowed me to thrive in fast-paced environments, where I leverage my problem-solving skills and attention to detail to drive innovation and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst and Bid Manager

Current

Airtel Kenya

Jul 2019 - Present (5 years 11 months)

As a Business Analyst and Bid Manager, I provide B2B reporting, manage financial reporting, and lead product development for enterprise customers. I support decision-making through data analysis and oversee the bid management process to enhance business development efforts.

Business Analysis Financial Reporting Bid Management Data Analysis Product Development Market Research CRM Software Project Management Strategic Planning Performance Metrics

Channel Support Lead

Airtel Kenya

Jan 2018 - Jul 2019 (1 year 6 months)

As Channel Support Lead, I developed sales strategies, built customer relationships, and collaborated with various teams to align sales initiatives with market trends and customer feedback.

Sales Strategy Development Customer Relationship Management Market Analysis Team Leadership Sales Forecasting Collaboration Communication Skills Reporting

Bids and Reporting Analyst

Airtel Kenya

Jan 2015 - Jan 2018 (3 years)

In my role as a Bids and Reporting Analyst, I identified process improvements, created reports and dashboards, and conducted financial forecasting to support business growth and performance evaluation.

Data Analysis Financial Forecasting Reporting Dashboards Process Improvement CRM Software Communication Skills Problem Solving

Collection, Reporting, Usage Control and Retention Analyst

Airtel Kenya

Dec 2011 - Dec 2014 (3 years)

In this role, I managed account reconciliations, customer service follow-ups, and ensured compliance with credit and collection policies while liaising with internal teams to resolve issues.

Account Management Customer Service Reporting Compliance Policies Communication Skills Problem Solving Data Analysis Relationship Management

Workforce Planner Specialist and Reporting Analyst

Airtel Kenya

Jan 2009 - Dec 2011 (2 years 11 months)

As a Workforce Planner Specialist, I prepared workforce plans, conducted forecasting analysis, and generated reports to enhance operational efficiency and meet service level objectives.

Workforce Planning Forecasting Reporting Data Extraction Performance Management Scheduling Communication Skills Team Collaboration Process Improvement Analytics

Customer Care Representative

Airtel Kenya

Sep 2006 - Jan 2009 (2 years 4 months)

In my role as a Customer Care Representative, I provided support to customers through inbound and walk-in channels, ensuring high-quality service and effective issue resolution.

Customer Service Communication Skills Problem Solving Relationship Management Reporting Team Collaboration Data Entry Quality Time Management

Radio Controller and Customer Care Representative

Wells Fargo Limited

Jan 2006 - Sep 2006 (8 months)

As a Radio Controller and Customer Care Representative, I managed customer inquiries and provided support, ensuring effective communication and service delivery.

Customer Service Communication Skills Problem Solving Team Collaboration Time Management Reporting Relationship Management Data Entry Service Delivery

Education

Degrees, certifications, and relevant coursework

Unicaf University

Bachelor in Computer Science, Computer Science

2023 -

Currently pursuing a Bachelor's degree in Computer Science, focusing on various aspects of computing, programming, and systems design.

DALC Education

Graduate Diploma, Information Technology

2007 - 2007

Completed a Graduate Diploma in Information Technology with a specialization in Network Security and Design, covering essential IT skills and security protocols.