curtis maleli

As a Business Analyst and Bid Manager, I provide B2B reporting, manage financial reporting, and lead product development for enterprise customers. I support decision-making through data analysis and oversee the bid management process to enhance business development efforts.

As Channel Support Lead, I developed sales strategies, built customer relationships, and collaborated with various teams to align sales initiatives with market trends and customer feedback.

In my role as a Bids and Reporting Analyst, I identified process improvements, created reports and dashboards, and conducted financial forecasting to support business growth and performance evaluation.

In this role, I managed account reconciliations, customer service follow-ups, and ensured compliance with credit and collection policies while liaising with internal teams to resolve issues.

As a Workforce Planner Specialist, I prepared workforce plans, conducted forecasting analysis, and generated reports to enhance operational efficiency and meet service level objectives.

In my role as a Customer Care Representative, I provided support to customers through inbound and walk-in channels, ensuring high-quality service and effective issue resolution.

As a Radio Controller and Customer Care Representative, I managed customer inquiries and provided support, ensuring effective communication and service delivery.

Currently pursuing a Bachelor's degree in Computer Science, focusing on various aspects of computing, programming, and systems design.

Completed a Graduate Diploma in Information Technology with a specialization in Network Security and Design, covering essential IT skills and security protocols.

Achieved a Certificate in CCNA, gaining foundational knowledge in networking and Cisco technologies.

Completed a Certificate and Diploma course in Information Technology, focusing on various IT skills and applications.