Caleb Kiarie

Managed and monitored the performance of six Centers of Excellence within the Group Shared Service Division, ensuring adherence to Service Level Agreements and specified timelines. Prepared weekly and monthly reports with insights from these centers for review and discussion, tracking KPIs and identifying areas for improvement.

Prepared performance reports for bankers across the retail business, generating and modeling data related to over 75% of their BSC KPIs into dashboards. Supported bankers and managers in synthesizing insights for achieving organizational goals, contributing to over 25% year-over-year growth in various KPIs.

Established performance KPIs, dashboards, and matrices for the corporate banking business to monitor and improve customer wallet share and Loan to Deposit ratio. Provided data depicting customer wallet and profitability, which led to an increase in Non-Funded Income (NFI) share from 2% to 20%.

Provided performance reports for 600 Direct Sales Representatives (DSRs) across the Kenya Business, initially collating manually and later scripting and generating reports centrally. Designed templates, dashboards, and reports to track performance and compute rewards and compensation for sales representatives, improving commission computation frequency.

Completed a certificate program in Business Analytics from Harvard Business School. This program enhanced skills in data analysis and strategic decision-making.

Grade: Second Class Honors Upper Division

Graduated with Second Class Honors Upper Division in Information Sciences. The curriculum provided a strong foundation in information management and data principles.

Grade: B+ (Plus)

Achieved a B+ (Plus) with 84 points in the Kenya Certificate of Secondary Education. This foundational education prepared for higher learning.

Grade: 501/700

Completed the Kenya Certificate of Primary Education with 501/700 marks. This primary education provided essential basic knowledge and skills.