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@crystalhenley
Customer-focused manager with expertise in service and operations.
As a dedicated professional with extensive experience in customer service and management, I have a proven track record of assisting customers daily and resolving issues promptly. My role as a manager at Goldyn 1 Boutique has allowed me to develop exceptional service skills while ensuring that clients receive personalized attention and support. I take pride in maintaining strong relationships with clients and ensuring their satisfaction with every interaction.
Previously, I served as a Care Team Manager at Windhaven Insurance, where I supported customer service representatives and managed escalation calls to ensure timely resolutions. My attention to detail and organizational skills were further honed during my time as an Office Manager at Little Citizens Child Development Center, where I managed state-required records and communicated effectively with parents and regulatory bodies. I am also a certified Notary Public and Remote Notary Public, which adds to my diverse skill set.
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Work history, roles, and key accomplishments
Goldyn 1 Boutique
Jan 2019 - Present (6 years 10 months)
Assisted customers with purchases and custom outfit orders, ensuring exceptional service. Opened the boutique daily and managed nightly deposits of daily income.
Windhaven Insurance
Jan 2016 - Dec 2020 (4 years 11 months)
Supported customer service representatives with inquiries regarding policies and procedures. Managed escalation calls while ensuring a timely resolution.
Little Citizens Child Development Center
Jan 2009 - Dec 2016 (7 years 11 months)
Managed state-required records for student attendance and center operation. Communicated daily activities and documentation requirements to parents and the state.
Degrees, certifications, and relevant coursework
Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects.
Certificate of Completion of Cosmetology, Cosmetology
Completed a cosmetology program, acquiring skills in hair care and styling.
User Specialist, Computer Software/Microsoft Office
Studied computer software and became proficient in Microsoft Office applications.
Software and tools used professionally
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