Crystal HenleyCH
Open to opportunities

Crystal Henley

@crystalhenley

Customer-focused manager with expertise in service and operations.

United States

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

As a dedicated professional with extensive experience in customer service and management, I have a proven track record of assisting customers daily and resolving issues promptly. My role as a manager at Goldyn 1 Boutique has allowed me to develop exceptional service skills while ensuring that clients receive personalized attention and support. I take pride in maintaining strong relationships with clients and ensuring their satisfaction with every interaction.

Previously, I served as a Care Team Manager at Windhaven Insurance, where I supported customer service representatives and managed escalation calls to ensure timely resolutions. My attention to detail and organizational skills were further honed during my time as an Office Manager at Little Citizens Child Development Center, where I managed state-required records and communicated effectively with parents and regulatory bodies. I am also a certified Notary Public and Remote Notary Public, which adds to my diverse skill set.

Experience

Work history, roles, and key accomplishments

GB
Current

Manager

Goldyn 1 Boutique

Jan 2019 - Present (6 years 5 months)

Assisted customers with purchases and custom outfit orders, ensuring exceptional service. Opened the boutique daily and managed nightly deposits of daily income.

WI

Care Team Manager

Windhaven Insurance

Jan 2016 - Dec 2020 (4 years 11 months)

Supported customer service representatives with inquiries regarding policies and procedures. Managed escalation calls while ensuring a timely resolution.

Education

Degrees, certifications, and relevant coursework

LS

Lake Gibson Senior High School

Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects.

AT

Avanti Hair Tech

Certificate of Completion of Cosmetology, Cosmetology

Completed a cosmetology program, acquiring skills in hair care and styling.

FU

Florida Metropolitan University

User Specialist, Computer Software/Microsoft Office

Studied computer software and became proficient in Microsoft Office applications.

Tech stack

Software and tools used professionally

Interested in hiring Crystal?

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Crystal Henley - Manager - Goldyn 1 Boutique | Himalayas