Open to opportunities

Crystal Fayemi

@crystalfayemi

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Experienced customer service professional with a passion for caregiving.

United States

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What I'm looking for

I am looking for a role that values compassion and service excellence, offering opportunities for growth.

I am an experienced and compassionate professional with a diverse background in customer service, cosmetology, caregiving, and dental assisting. Over the years, I have honed my ability to multitask and provide quality care and support to individuals, always managing client needs with professionalism and empathy. My journey has equipped me with a unique skill set that I am eager to utilize in a dynamic position focused on service excellence.

In my most recent role as a Customer Care Representative II at Best Western, I delivered outstanding customer service through inbound calls and email support, effectively resolving complaints and booking reservations. My previous experiences as a cosmetologist and caregiver have further developed my interpersonal skills, allowing me to build strong relationships with clients while providing essential services. I am dedicated to ensuring comfort and dignity for those I serve, and I take pride in my ability to adapt to various environments and client needs.

Experience

Work history, roles, and key accomplishments

Customer Care Representative II

Best Western

Feb 2016 - Present (9 years 6 months)

Delivered outstanding customer service via inbound calls and email support, booking reservations, resolving complaints, and providing detailed information about hotel accommodations. Handled multiple screens and platforms efficiently to deliver first-contact resolutions.

Customer Service Email Support Complaint Handling Onboarding Training Call Center Operations Data Entry Microsoft Office Communication

Cosmetologist

Seniors Mobile Salon

May 2013 - Present (12 years 3 months)

Provided professional hair and nail services for elderly clients in assisted living and retirement communities. Specialized in haircuts, styling, coloring, braiding, permanent waves, relaxers, manicures, pedicures, and foot massages.

Haircuts Colors Braiding Manicures Pedicures Client Relationship Management Cosmetology Pedicure Manicure

Caregiver

Home Instead Senior Care

Aug 2010 - Present (15 years)

Assisted elderly clients with daily living activities including medication reminders, housekeeping, bathing, dressing, meal preparation, and companionship. Safely transferred clients using gait belts and documented detailed shift activity reports.

Caregiving Housekeeping Personal Care Gait Belt Transfers Documentation Scheduling Client Activities

Dental Assistant

La Familia Dental Clinic & Santa Fe Orthodontics

Feb 2008 - Present (17 years 6 months)

Completed over 3000 internship hours performing chairside assisting during general and orthodontic procedures. Took patient X-rays, recorded vitals, created and maintained accurate charts, and ensured optimal sterilization practices.

Orthodontic Procedures Patient Charting Sterilization EagleSoft Patient Education Dental Assisting

Jewelry Sales Associate / Customer Service Representative

JCPenney

Apr 2006 - Present (19 years 4 months)

Provided exceptional customer service in a high-traffic retail environment while meeting and exceeding sales targets. Handled inventory management, product pricing, and visual merchandising.

Customer Service Retail Sales Sales Targets Inventory Management Pricing Visual Merchandising Customer Relations Team Collaboration

Caregiver

OptiHealth Inc.

Apr 2005 - Present (20 years 4 months)

Delivered in-home care services to clients with physical or mental disabilities. Assisted with personal hygiene, meals, medication, and daily activities to support independence and well-being.

Home Care Disability Support Medication Management Daily Activities Client Well Being Documentation Communication Care Coordination

Education

Degrees, certifications, and relevant coursework

Vogue College of Cosmetology

Certificate, Cosmetology

2016 - 2017

Completed a comprehensive cosmetology program, gaining expertise in various hair and nail services. Developed skills in client relations and salon management.

Santa Fe Community College

Certificate, Dental Assisting

2006 - 2007

Undertook a dental assisting program, acquiring proficiency in chairside assisting, X-ray procedures, and patient record management. Focused on sterilization practices and patient education.