Open to opportunities

Onna B

@onnab

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Dedicated customer service specialist with expertise in cosmetology.

United States

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What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

I am a dedicated customer service specialist with extensive experience in cosmetology and client relations. My journey began as a Home Health Aide, where I developed a strong foundation in patient care and communication. This role taught me the importance of empathy and attentiveness, skills that I carry into every interaction with clients.

As a Licensed Cosmetologist, I have honed my skills in providing a wide range of beauty services, from haircuts to chemical treatments. I pride myself on my ability to listen to clients' needs and deliver results that exceed their expectations. My commitment to ongoing professional development ensures that I stay updated with the latest trends and techniques in the beauty industry, allowing me to provide exceptional service and foster lasting relationships with my clientele.

Throughout my career, I have demonstrated strong problem-solving abilities and a knack for creating positive experiences for customers. I am eager to bring my expertise in customer service and cosmetology to a dynamic team where I can contribute to enhancing client satisfaction and driving business success.

Experience

Work history, roles, and key accomplishments

Current

Licensed Cosmetologist

Current

Onnahontas Beauty Mark LLC

Jan 2022 - Present (3 years 7 months)

Performed a wide range of cosmetology services including haircuts, styling, coloring, and chemical treatments. Consulted with clients to understand their desired look and provided expert advice on suitable hairstyles and treatments.

Hair Coloring Consultation Inventory Management Customer Service Time Management Marketing

Collections Agent/Customer Service

Iqor

Dec 2019 - Apr 2022 (2 years 4 months)

Negotiated payment arrangements on past due and delinquent accounts, maintaining meticulous records of collections and account status. Educated clients on the benefits of student loan repayment and advised on debt consolidation strategies.

Collections Customer Service Negotiation Account Management Financial Statements Problem Solving Communication Record keeping

Phone Banker II

Wells Fargo

Nov 2016 - Dec 2019 (3 years 1 month)

Deepened customer relationships by offering partner products and services, enhancing customer engagement with Wells Fargo. Provided service and sales support for consumer banking customers, assisting with routine and escalated problems.

Customer Service Sales Support Banking Relationship Management Problem Solving Communication Regulatory Compliance Financial Products Call Center Operations

Home Health Aide

Extended Family Care

Jun 2013 - Nov 2016 (3 years 5 months)

Provided direct patient care, including activities of daily living such as bathing, feeding, and ambulating patients. Maintained equipment and observed safety precautions as directed in the patient care plan, ensuring patient well-being.

Patient Care Light Housekeeping Documentation Communication Specimen Collection Time Management

Education

Degrees, certifications, and relevant coursework

Empire Beauty School

Cosmetology license, Cosmetology

2017 - 2019

Completed a comprehensive cosmetology program, gaining expertise in various beauty services. Acquired practical skills in hair care, styling, and chemical treatments.