Crystal Carson
@crystalcarson
I am a customer service professional specializing in healthcare support.
United StatesWhat I'm looking for
I am a dedicated customer service professional with over 5 years of experience in healthcare support, call center operations, and independent contractor sales. I excel at resolving customer issues, managing high call volumes, and delivering accurate information with professionalism and empathy.
At Faneuil Inc., Signify Health, and as an independent contractor with LiveOps, I have scheduled in-home evaluations, handled billing and order processing, and maintained compliance with healthcare regulations. I’m seeking to leverage my communication and problem-solving skills in a fast-paced customer service role where I can contribute reliably and grow.
Experience
Work history, roles, and key accomplishments
Customer Care Advocate
Faneuil Inc.
Jan 2018 - Present (7 years 7 months)
Provide customer support for Caresource Marketplace members, resolving inquiries, billing issues, and assisting with account balances and payment processes. Manage high call volumes while maintaining professionalism and accurate records.
SHMember Engagement Specialist
Signify Health
Jan 2018 - Present (7 years 7 months)
Manage outbound and inbound calls to schedule and coordinate in-home health evaluations, cancel/reschedule appointments, and submit member complaints. Ensure compliance with healthcare regulations and maintain accurate records for care coordination.
LIIndependent Contractor, Customer Service
LiveOps
Jan 2008 - Present (17 years 7 months)
Handle inbound sales calls for infomercials and product orders, performing fast, accurate data entry and customer support in a high-volume call center environment. Maintain client performance goals and flexibility as an independent contractor.
Education
Degrees, certifications, and relevant coursework
TCThomas Nelson Community College
Associate's Degree, Medical Office Technology
Activities and societies: Coursework: Business Computing (Word, Excel, PowerPoint, Access, Publisher); Medical Billing & Coding; Accounting & Bookkeeping; Records & Database Management
Completed an Associate's Degree in Medical Office Technology in 2018, including training in medical billing & coding and office administration.
Thomas Nelson Community College
Medical Office Assistant Certificate, Medical Office Assistant
Activities and societies: Coursework: Medical Billing & Coding; Business Computing (Word, Excel, PowerPoint, Access, Publisher); Records & Database Management
Earned a Medical Office Assistant Certificate in 2016 with coursework in medical billing & coding and administrative office systems.
Gloucester High School
High School Diploma, General Studies
High School Diploma awarded in 1992 from Gloucester High School in Gloucester, VA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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