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Crystal Acosta-Franklin

@crystalacosta-frankl

I keep NASA and federal leaders organized through complex calendars, travel, communications, and operational coordination.

United States

Message

What I'm looking for

I'm looking to continue supporting senior leaders and complex operations where I can manage priorities, coordinate stakeholders, protect confidential information, and keep high-volume work moving accurately.

I've supported senior stakeholders across NASA and federal contracting environments, keeping complex schedules, communications, travel, and competing priorities moving.

At FedSync's Moon Base Program Office, I manage executive calendars and inboxes, coordinate domestic and international travel through Concur, and track program action items, deliverables, and deadlines.

Previously, I supported ISS Program Managers and NASA Engineering Directorate teams with four complex calendars, contractual documentation, correspondence, personnel records, and multi-center initiatives.

I bring more than nine years of administrative and operational support experience, using Microsoft 365, Outlook, Teams, SharePoint, and Concur while protecting confidential information and maintaining accurate records.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

Fedsync

Mar 2024 - Present (2 years 6 months)

Provided day-to-day executive and operational support to senior stakeholders in a high-volume federal contracting environment, managing competing priorities, schedules, and communications. Managed complex calendars and inboxes using Microsoft 365, Outlook, and Teams, and coordinated domestic and international travel logistics through Concur.

Microsoft 365 Outlook Teams Concur Calendar Management Travel Coordination Action Item Tracking Stakeholder Management

Administrative Assistant

Fedsync

Mar 2023 - Mar 2024 (1 year)

Provided administrative and operational support to ISS Program Managers while managing four complex calendars and competing program priorities. Coordinated meetings, scheduling requests, correspondence, and day-to-day administrative needs for multiple program leaders.

Calendar Management Meeting Coordination Correspondence Action Item Tracking IT Support Process Support

Division Secretary

Fedsync

Oct 2020 - Mar 2023 (2 years 5 months)

Provided administrative support and special-project coordination across NASA organizations, including multi-center and cross-functional initiatives. Coordinated international travel worksheets, travel plans, executive correspondence, and supporting documentation with a strong focus on accuracy and compliance.

Travel Coordination Correspondence Documentation WebTADS SATERN Records Management

Branch Secretary / Division Secretary

AWD Management

Oct 2017 - Oct 2020 (3 years)

Coordinated daily administrative operations and served as the division Information Technology Point of Contact for organizational personnel. Tracked IT equipment, service requests, and status updates through FOD FIT and Enterprise Service Desk processes.

IT Support Service Desk Calendar Management Administrative Coordination Information Tracking