Open to opportunities

Cristofher Román Martínez

@cristofherromnmartne

Message

Customer service professional at Hockerty who resolved 95% of claims within 48 hours.

Spain

Message

What I'm looking for

I'm seeking to use my customer service expertise to contribute to a growing company.

At Hockerty, I managed B2B and B2C claims and inquiries from customers and partners across Spain, France, Australia, and the UK. I resolved 95% of cases within 48 hours and verified commercial air transport invoices.

At CAP Real Estate LLC., I coordinated more than 100 monthly appointments between prospective buyers and agents. I also maintained the CRM database, improving lead tracking and reducing response times by 30%.

At Sitel Group, I handled an average of 120 daily inquiries about financial products and documented customer interactions in the CRM. I resolved over 80% of complex claims on first contact.

At Global Marketing Solutions, I developed social media strategies and created audience-focused content for platforms including Facebook and Twitter. My work increased audience engagement by 40%.

Experience

Work history, roles, and key accomplishments

Customer Service Support

Hockerty

Jan 2024 - May 2024 (4 months)

Managed B2B/B2C claims and inquiries across multiple countries, resolving 95% of cases within 48 hours. Handled multichannel customer requests and verified commercial air transport invoices, reducing disputes by 20%.

CRM Claims Management Multichannel Support Invoice Verification Communication Skills Problem Solving

Sales Development Representative

CAP Real Estate LLC.

Jan 2018 - Aug 2022 (4 years 7 months)

Coordinated over 100 appointments per month between buyers and agents, increasing conversion by 25%. Implemented CRM database management, improving lead tracking and reducing response times by 30%.

CRM Appointment Setting Lead Generation Financial Advisory problem resolution

Customer Service

Sitel Group

Oct 2016 - Apr 2017 (6 months)

Resolved an average of 120 daily financial product inquiries with a 90% satisfaction rate. Documented interactions in CRM, cutting resolution times by 15% and resolving over 80% of complex claims on first contact.

CRM Incident resolution Documentation Complex Interaction Management Customer Satisfaction

Social Media Manager

Global Marketing Solutions

Jan 2016 - Aug 2016 (7 months)

Developed and implemented social media strategies that increased audience engagement by 40%. Created engaging content and managed brand reputation through timely responses on Facebook and Twitter.

Social Media Strategy Content Creation Brand Reputation Management Facebook Twitter