Cristine Salazar

CS

Open to opportunities

Cristine Salazar

@cristinesalazar

Customer service professional with medical transcription and contact center expertise.

What I'm looking for

I seek a service-oriented role in a collaborative company where I can apply my transcription and contact center experience, improve processes, and grow professionally.

I am a dedicated customer service professional with experience in non-voice and voice support, medical transcription, and publication roles. I have held positions from CSR to Senior Medical Transcriptionist and contributed to process improvement and accurate documentation.

My background includes roles at LGK Solutions Ph Inc (247CSR), Digiscribe Transcription Corp., and Alorica Philippines, where I developed strong communication, attention to detail, and technical skills through hands-on experience in contact center operations and transcription workflows.

I hold certifications in Computer System Servicing NC II and Contact Center Services, and I seek opportunities where I can apply my service-oriented approach, accuracy, and reliability to support a company’s goals and continue growing professionally.

Experience

Work history, roles, and key accomplishments

LI

Publisher

LGK Solutions PH Inc.

Aug 2025 - Jan 2026 (5 months)

Managed publishing operations and content delivery for the company, ensuring timely completion of client work and maintaining quality standards during tenure.

Content Management Quality Assurance Client Communication Documentation

LI

Configurer

LGK Solutions PH Inc.

Apr 2025 - Aug 2025 (4 months)

Configured systems and workflows to support service delivery, improving operational setup and supporting transition between projects.

System Configuration Workflow Optimization Troubleshooting Documentation

LI

Non-Voice CSR (L1–L4 Agent)

LGK Solutions PH Inc.

Jan 2024 - Apr 2025 (1 year 3 months)

Provided non-voice customer support across multiple tiers (L1–L4), resolved customer inquiries via chat/email, and met service level targets.

Customer Support Email Support Chat Support CRM Communication

DC

Senior Medical Transcriptionist

Digiscribe Transcription Corp.

Apr 2022 - May 2022 (1 month)

Led transcription tasks and reviewed medical documents for accuracy and compliance, improving turnaround and quality during assignment.

Medical Transcription Editing Quality Assurance Medical Terminology Time Management

DC

Medical Transcriptionist

Digiscribe Transcription Corp.

Jul 2020 - Apr 2022 (1 year 9 months)

Transcribed and edited clinical audio into accurate medical reports, maintaining high accuracy and meeting turnaround deadlines.

Audio Transcription Medical Terminology Editing Quality Control Time Management Confidentiality

AI

Customer Service Representative

Alorica Philippines Inc.

Sep 2019 - Jun 2020 (9 months)

Provided phone and chat support to customers, resolved inquiries, and adhered to performance metrics and quality standards.

Phone Support Chat Support Customer Service CRM Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

TS

Tinga Soro-Soro Integrated School

Technical-Vocational-Livelihood Certificate, Information and Communications Technology

2017 - 2019

Completed Technical-Vocational-Livelihood Track – ICT at Tinga Soro-Soro Integrated School from June 2017 to April 2019.

BS

Batangas National High School

High School Diploma, Secondary Education

2013 - 2017

Attended Batangas National High School from June 2013 to April 2017 for secondary education.

TS

Tinga Labac Elementary School

Elementary School Diploma, Primary Education

2007 - 2013

Completed primary education at Tinga Labac Elementary School from June 2007 to April 2013.

Tech stack

Software and tools used professionally

Gmail

Elementary

Height

Objective

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