Cristina Pasetti
@cristinapasetti
Customer service representative with Vodafone Italy and Telecom Italia; also creates music and coordinates live events.
ItalyWhat I'm looking for
At Donato Call Center, I supported Vodafone Italy customers by handling enquiries and providing information on services. I also handled customer requests at 3G Human Technologies for Telecom Italia and assisted with repair enquiries at Marconi Solutions.
As a freelance professional singer and songwriter, I perform at live events and create original compositions, demos, and arrangements using Logic Pro and AI tools.
As a freelance music event organiser in Italy, I organised and coordinated competitions, club events, and festivals. My training includes advanced vocal technique, songwriting, studio recording, and customer service.
Experience
Work history, roles, and key accomplishments
Professional Singer & Songwriter
Freelance
Jan 1994 - Present (32 years 10 months)
Performed live at weddings and private events, wrote original compositions, and created demos using Logic Pro and AI tools.
Music Event Organiser
Freelance
Jan 2002 - Dec 2012 (10 years 11 months)
Organised and coordinated music competitions, club events, and festivals.
Customer Service Representative
Donato Call Center
Jan 2009 - Dec 2010 (1 year 11 months)
Supported telecommunications customers, handled enquiries and provided information on services.
Customer Service Representative
3G Human Technologies
Jan 2007 - Dec 2009 (2 years 11 months)
Handled customer requests and helped resolve service-related issues.
Retail Sales & Store Operations
Dis Supermercato
Jan 2003 - Dec 2007 (4 years 11 months)
Provided customer assistance and supported day-to-day store operations.
Customer Service Representative
Marconi Solutions
Jan 2001 - Dec 2002 (1 year 11 months)
Assisted customers with repair enquiries and information on electronic devices.
Education
Degrees, certifications, and relevant coursework
EMV
5th EMV Intensive Programme for Singers and Vocal Teachers, Vocal Training
2023 - 2024
Grade: Passed with merit
Completed the 5th EMV Intensive Programme for Singers and Vocal Teachers, covering advanced vocal technique, artistic phoniatrics, SOVT, musical theatre, interpretation, songwriting, and studio recording. Final assessment passed with merit.
British Council
English Certificate, English
2014 - 2014
Completed English language training with the British Council.
Italian Ministry of Education accredited training provider
Certificate, Music Therapy in Education
Completed a 20-hour course in Music Therapy in Education, delivered by a training provider accredited by the Italian Ministry of Education.
Istituto d'Arte Bellisario
Professional Certificate in Art, Art
1997 - 2000
Earned a Professional Certificate in Art from Istituto d'Arte Bellisario.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Salary expectations
Job categories
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