Andrea Ferrati
@andreaferrati
Customer support professional with Decathlon and Burger King experience, handling customer requests in London and Italy.
ItalyWhat I'm looking for
At Decathlon in London and Prato, and at Burger King in London, I worked directly with customers, handling requests and resolving issues in fast-paced, multilingual environments.
Since 2017, I’ve worked as a courier for Deliveroo, managing my schedule, logistics, and delivery planning independently.
I’ve also assisted in artistic and photographic settings in Buenos Aires, contributed to family artisanal work, and volunteered with Misericordia di Pistoia since 2025, providing social assistance and community support.
I have a high school diploma in Automation Systems and Electronics and an academic certificate in film direction and post-production. My technical skills include basic programming in C, C#, and Java, Microsoft Office, Windows, macOS, Adobe photo and video editing, and Blender.
Experience
Work history, roles, and key accomplishments
Volunteer
Misericordia di Pistoia
Jan 2025 - Present (1 year 9 months)
Active volunteer at Misericordia di Pistoia since 2025, providing social assistance and community support.
Working as a courier for Deliveroo since 2017, managing schedules, autonomous logistics, and delivery planning independently.
Customer Service & Retail
Worked in direct contact with the public at Burger King in London, handling client requests and resolving issues in a fast-paced, multilingual environment.
Assistant
Artistic and Photographic Settings
Collaborated in artistic and photographic settings as an assistant in Buenos Aires.
Customer Service & Retail
Decathlon
Worked in direct contact with the public at Decathlon in London, handling client requests and resolving issues in a fast-paced, multilingual environment.
Education
Degrees, certifications, and relevant coursework
I.T.T.S. Fedi-Fermi
High School Diploma, Automation Systems and Electronics
High School Diploma in Automation Systems and Electronics from I.T.T.S. Fedi-Fermi in Pistoia.
Availability
Location
ItalyAuthorized to work in
Salary expectations
Job categories
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