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Cristhian Abreu Marquez

@cristhianabreumarque

Message

I resolve Level 1 IT incidents across Windows, Microsoft 365, Active Directory, and basic networks.

Spain

Message

I've provided Level 1 IT helpdesk support at Bosch Service Solutions, resolving incidents in Remedy and Jira while meeting SLA targets.

I troubleshoot Windows, Microsoft 365, Outlook, VPN, DNS, printers, hardware, and network connectivity issues. I also administer Active Directory through user creation, password resets, account unlocking, and group management.

Previously, I repaired and upgraded computer systems at Megavedra S.L. and bring strong customer support, incident escalation, remote support, and administrative coordination experience.

Experience

Work history, roles, and key accomplishments

IT Helpdesk Technician (N1)

Bosch Service Solutions

Feb 2024 - Jul 2025 (1 year 5 months)

Managed and resolved IT incidents using Remedy and Jira, meeting SLA targets. Provided first-line technical support to end users via phone, email, and remote support tools.

Remedy Jira Active Directory Windows Microsoft 365 Outlook VPN DNS Networking Hardware Software Remote Support

Administrative Assistant

Carlos Covers INC

Aug 2020 - Jan 2024 (3 years 5 months)

Managed emails, documentation, and administrative tasks with high accuracy. Coordinated schedules, appointments, and provided day-to-day administrative support.

Email Management Documentation Scheduling Administrative Support Record keeping

IT Support Technician

Megavedra S.L

Mar 2015 - Sep 2018 (3 years 6 months)

Diagnosed and repaired hardware and software issues on desktops and laptops. Installed, configured, and maintained Windows operating systems and user software.

Hardware Software Windows Networking Routers Printers Upgrades