Looking for a job

Tiago User

@tiagouser4

I keep end users productive through reliable service desk support, Windows/Linux troubleshooting, and small-office IT administration.

Spain

Message

What I'm looking for

I'm looking for a service desk or internal IT role where dependable, empathetic end-user support, clean documentation, and practical troubleshooting make a measurable difference.

I've delivered end-to-end IT support at REMMAX as the sole IT contact for a 20-workstation office, owning ticket intake, troubleshooting, resolution, and follow-up.

I keep teams productive by supporting Windows and Linux endpoints, maintaining an Ubuntu server, LAN and internet connectivity, shared drives, and everyday Office tools. I also coach non-technical users and document support clearly.

Across AERO DF and Guilherme Macedo Advogados, I've supported Windows servers, VMware, file sharing, virtual desktops, backups, networks, printers, and PC setups. I'm trilingual in English, Spanish, and Brazilian Portuguese, with Azure cloud-security training and hands-on Linux agent tooling experience.

Experience

Work history, roles, and key accomplishments

IT Manager

REMMAX

Jan 2022 - Jul 2025 (3 years 6 months)

Sole IT support for a ~20-workstation office, owning the full ticket queue and providing end-user support and coaching. Maintained Windows/Linux endpoints, Ubuntu server, and LAN/internet connectivity, with basic firewall and Azure security fundamentals.