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Crista Barquero

@cristabarquero

Customer support professional at Accenture who resolved critical hacked-account issues across phone, email, and chat.

At Accenture, I provided multichannel customer support and resolved critical issues involving hacked and compromised accounts. I also handled confidential information under data protection policies and monitored CSAT/DSAT metrics.

At BMA group (Amazon Prime Air), I analyzed and labeled data for AI model training and reviewed and validated work for quality control. Earlier, at CWT, I coordinated corporate travel for executive accounts and supported clients using Avaya, Sabre, and Power Turbo.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

Accenture

Sep 2025 - Feb 2026 (5 months)

Provided multichannel customer support via phone, email, chat, and Webex, resolving critical issues for hacked and compromised accounts. Monitored CSAT/DSAT metrics, achieving measurable improvement in customer satisfaction.

Data Protection Multichannel Support Webex CSAT DSAT Problem Solving

Data Analyst/Annotator

BMA Group

Nov 2023 - May 2025 (1 year 6 months)

Performed data analysis and labeling for AI model training, with quality control through detailed reviews and validations. Collaborated with multiple teams and documented accurately in Quip, CVAT, and terminal-based systems.

Data Analysis Data Labeling Quality Control Quip CVAT Terminal

Travel Agent

CWT

Nov 2022 - Apr 2023 (5 months)

Managed corporate travel for executive accounts, including flights, hotels, trains, and car rentals. Provided customer support via Avaya, Sabre, and Power Turbo, ensuring efficiency and satisfaction.

Travel Management Avaya Sabre Power Turbo Customer Service