Nicole Arias
@nicolearias1
I improve data accuracy, compliance workflows, and customer outcomes across global operations.
Costa RicaWhat I'm looking for
I'm currently supporting business travel at American Express Global Business Travel, using Sabre and GDS tools to deliver customer service and manage travel needs.
At Prime Video & Amazon MGM Studios, I validated and reconciled 5,000+ records, partnered with Program Managers, and built a Power BI dashboard that improved performance visibility and sped up data-driven decisions.
Across Amazon and Foundever, I've handled high-volume investigations, data-quality workflows, machine-learning evaluations, and customer collections—maintaining accuracy, documenting decisions, identifying process gaps, and negotiating payment solutions.
Experience
Work history, roles, and key accomplishments
Worked as Travel Counselor I at American Express Global Business Travel.
Performed compliance-based data validation and reconciliation of records within internal systems, ensuring
accuracy, proper documentation, and alignment with governance standards.
▪ Coordinated with Program Managers and cross-functional teams on a large-scale data validation project
(5,000+ records), reducing decision-making time and increasing team efficiency through accurate and
timely data
Conducted high-volume account reviews (60–85 daily), maintaining 99% accuracy by applying strong analytical and
decision-making skills in fast-paced environments.
▪ Identified and escalated complex discrepancies, ensuring proper resolution and supporting accurate
financial decision-making processes.
▪ Documented case outcomes and account actions, improving traceability and supporting audit rea
Performed high-volume data validation and quality control, ensuring data accuracy to support reliable reporting and
decision-making.
▪ Led execution of a workflow involving 350+ sensitive evaluations, improving process consistency through
strict adherence to SOPs.
▪ Analyzed SOPs to identify process gaps, enhancing workflow efficiency, and reducing operational errors.
▪ Facilitated training s
Reviewed and evaluated high volumes of daily video interactions between customers and Just Walk Out store AI systems, assessing model outputs for accuracy, completeness, and adherence to defined quality standards and rubrics. Identified and corrected AI misclassifications when the model failed to recognize items picked up by customers, applying sound judgment in ambiguous scenarios and edge cases.
Managed high-volume customer interactions via chat and phone, engaging account holders, building rapport, and
negotiating payment solutions to drive successful account resolution.
▪ Handled inbound calls, building strong real-time communication and objection-handling skills in a fast
paced, performance-driven environment.
▪ Negotiated customized payment plans by analyzing account balances and f
Education
Degrees, certifications, and relevant coursework
Conservatório
High School Diploma
ILAC
Excel (Intermediate Level)
SYKES
English Program
Virtual Learning Academy
Linux (LPIC-1)
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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