berserkmod3 User
@berserkmod3user
Business Analyst with 4+ years at Amazon, turning data into decisions.
What I'm looking for
I’m a Recent Business Analytics graduate with 4+ years at Amazon, combining customer-facing expertise with hands-on analytics. I’ve supported high-end customers, prioritized complex escalations, and applied technical knowledge to drive customer satisfaction and operational improvement.
In ML (Machine Learning) Data Associate work, I annotated text, speech, and other data types at scale, following strict guidelines and KPIs. I reported tool and software issues to enable faster fixes, and I mentored peers by identifying quality defects and sharing actionable feedback—strengthening accuracy, consistency, and outcomes across workflows like NLU Annotation, Core Annotations, GSR, and Transcriptions.
Across my experience, I’ve built strong strengths in reporting, dashboard design, statistical analysis, and data storytelling. I’m eager to leverage my Python, R, SQL, Power BI, and Excel skills to contribute as a Business Analyst in a fast-paced environment—bringing clear communication, problem-solving, and analytical thinking to every project.
Experience
Work history, roles, and key accomplishments
Collaborated with high-end customers and Technical Account Managers to prioritize and resolve multiple escalations, ensuring strong customer satisfaction. Provided AWS technical support through on-call triage and troubleshooting, identifying recurring issues and contributing to process improvements.
Annotated text, speech, and other data at scale, applying required tags and meeting project KPIs using in-house tools. Reported tool/software issues to development, mentored peers on linguistic quality, and supported multiple Alexa data workflows including NLU annotation and transcriptions.
Assisted customers via phone, email, and chat, using internal tools to navigate, research accounts, and deliver tailored resolutions. Resolved issues through problem-solving and judgment while following detailed instructions and company policy for accurate, customer-focused outcomes.
Education
Degrees, certifications, and relevant coursework
CENFOTEC University
Business Analytics Technician, Business Analytics
2024 - 2025
Completed a Business Analytics Technician program at CENFOTEC University from 2024 to 2025.
CTP Cedes Don Bosco
2018 -
Attended CTP Cedes Don Bosco in 2018.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring berserkmod3?
You can contact berserkmod3 and 90k+ other talented remote workers on Himalayas.
Message berserkmod3Find your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
