Skip to main content
HimalayasHimalayas logo
berserkmod3 UserBU
Open to opportunities

berserkmod3 User

@berserkmod3user

Business Analyst with 4+ years at Amazon, turning data into decisions.

Costa Rica
Message

What I'm looking for

I’m looking for a Business Analyst role where I can use Python, R, SQL, and Power BI to build meaningful reporting and dashboards. I want a fast-paced team that values clear communication, problem-solving, and measurable improvements in operations and customer outcomes.

I’m a Recent Business Analytics graduate with 4+ years at Amazon, combining customer-facing expertise with hands-on analytics. I’ve supported high-end customers, prioritized complex escalations, and applied technical knowledge to drive customer satisfaction and operational improvement.

In ML (Machine Learning) Data Associate work, I annotated text, speech, and other data types at scale, following strict guidelines and KPIs. I reported tool and software issues to enable faster fixes, and I mentored peers by identifying quality defects and sharing actionable feedback—strengthening accuracy, consistency, and outcomes across workflows like NLU Annotation, Core Annotations, GSR, and Transcriptions.

Across my experience, I’ve built strong strengths in reporting, dashboard design, statistical analysis, and data storytelling. I’m eager to leverage my Python, R, SQL, Power BI, and Excel skills to contribute as a Business Analyst in a fast-paced environment—bringing clear communication, problem-solving, and analytical thinking to every project.

Experience

Work history, roles, and key accomplishments

Amazon logoAM

Technical Customer Service Associate

Apr 2023 - Sep 2025 (2 years 5 months)

Collaborated with high-end customers and Technical Account Managers to prioritize and resolve multiple escalations, ensuring strong customer satisfaction. Provided AWS technical support through on-call triage and troubleshooting, identifying recurring issues and contributing to process improvements.

Amazon logoAM

Customer Service Associate

Sep 2020 - Jun 2021 (9 months)

Assisted customers via phone, email, and chat, using internal tools to navigate, research accounts, and deliver tailored resolutions. Resolved issues through problem-solving and judgment while following detailed instructions and company policy for accurate, customer-focused outcomes.

Education

Degrees, certifications, and relevant coursework

CENFOTEC University logoCU

CENFOTEC University

Business Analytics Technician, Business Analytics

2024 - 2025

Completed a Business Analytics Technician program at CENFOTEC University from 2024 to 2025.

CB

CTP Cedes Don Bosco

2018 -

Attended CTP Cedes Don Bosco in 2018.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan