Open to opportunities

Gershelth Vega

@gershelthvega

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Detail-oriented data analyst focused on process improvement, data accuracy, and exceptional client service.

Costa Rica

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What I'm looking for

I seek a role where I can apply data management and investigation skills to improve processes, ensure accuracy, and deliver excellent client support within a collaborative, confidentiality-focused team.

I am a detail-oriented professional with experience in back-office operations, internal investigation, and customer service, committed to delivering accurate results and improving processes. I have supported investigations of COVID-19 test results, managed case workflows, and assisted clients with billing and payment setups while maintaining confidentiality.

I combine strong data management and problem-solving skills with familiarity in tools like Salesforce, ServiceNow, Zendesk, Workday, and Excel, and I am passionate about contributing to teams that value accuracy, efficient processes, and excellent client outcomes.

Experience

Work history, roles, and key accomplishments

Back Office Analyst

Cognizant - Mapfre Insurance

Jan 2024 - Dec 2025 (1 year 11 months)

Assisted clients with billing and payment options, guided customers through mobile and online platforms, and collaborated with teams to streamline back-office processes while maintaining confidentiality.

Back Office Operations Customer Service Salesforce Zendesk Concur Data Management

Data Analyst

Amazon-Covid Resource Center

Jan 2022 - Dec 2023 (1 year 11 months)

Conducted internal investigations of COVID-19 test results for employees, ensuring accuracy and compliance with company policies and supporting HR case follow-ups to maintain data integrity.

Case Management Confidentiality Microsoft Excel ServiceNow Workday Problem Solving