Open to opportunities

Cris Obando

@crisobando

Message

Dedicated customer success manager with strong problem-solving skills.

Nicaragua

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer success skills while continuing to learn and grow in a dynamic environment.

My name is Christopher Bravo, and I am a dedicated professional with a passion for customer success and account management. With a strong background in quality analysis and data handling, I have honed my skills in managing customer relationships and ensuring their needs are met efficiently. My experience at Concentrix has allowed me to develop excellent leadership skills and a keen ability to solve problems effectively.

During my time at Foundever, I served as a Quality Analyst Lead, where I was responsible for managing key performance indicators and enhancing operational efficiency. My role involved being the principal point of contact between the business and customers, ensuring they received the right products and services. I take pride in my ability to identify new markets and customer leads, which has significantly contributed to my professional growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Account Manager

Current

Concentrix

Apr 2024 - Present (1 year 2 months)

Currently working as a Customer Success Account Manager, focusing on email and meeting communications. Responsible for efficiently handling incoming and outgoing communications and administrative operations while maintaining high levels of quality and privacy.

Customer Success Communication Problem Solving Leadership Time Management Administration Privacy Compliance Interpersonal Skills

Sales Team Member

University of Engineering

Jan 2021 - Apr 2024 (3 years 3 months)

Served as the principal point of contact between the business and customers, ensuring they received the right products and services. Identified new markets and customer leads while enhancing negotiation skills.

Customer Service Sales Market Identification Negotiation Systems Engineering SQL C++

Quality Analyst Lead

Foundever

Jan 2021 - Apr 2024 (3 years 3 months)

Led quality analysis and data management as part of the operations team. Developed skills in handling KPIs and improving time management through advanced Excel techniques.

Data Management KPIs Advanced Excel Time Management ETL Data Analysis VBA

Education

Degrees, certifications, and relevant coursework

University of Engineering

Bachelor of Engineering, Systems Engineering

2021 - 2024

Activities and societies: Focused on Power Business Intelligence, Quality Analysis, and Data Analysis.

Being part of the operations team has helped me learn how to handle and archive KPI in the company. In addition, I have increased my time management skills and Excel proficiency.