Creative Rawat
@creativerawat
Operations Manager at WheelseyeTechnologyIndiaPvt.Ltd. who led 120 on-ground employees and achieved a 96% zone quality score.
IndiaWhat I'm looking for
At WheelseyeTechnologyIndiaPvt.Ltd., I managed operations across six states and led a team of 120 on-ground employees. I achieved a 96% quality management score for the zone.
I promoted GPS and FASTag products through demonstrations, developed plans for monthly targets, and achieved 95% of target and bonus metrics. I also helped retain 15% of customers through the retention team and handled service escalations.
At OlaAnyTechnologiesPvt.Ltd., I managed rider care operations covering payouts, incentives, and order-related issues. I coordinated delivery-zone changes and disputes between riders and vendors, and received an 'AGrade' appreciation award for being a top performer in Pan India.
Earlier, I worked in customer sales and automotive accessories sales and service at IntelnetGlobalServicesPvt.Ltd., VipulMotors, M/SCompetentAutomobiles, and M/SPascoAutomobiles. My work included sales, billing, customer service, and customer inquiries.
Experience
Work history, roles, and key accomplishments
Installation Manager (Operations)
Wheelseye Technology India Pvt. Ltd.
Mar 2020 - Apr 2023 (3 years 1 month)
Led a team of 120 on-ground employees, managing operations across multiple states. Promoted GPS and FASTag products, managed hiring and training, and achieved high performance benchmarks.
Key Account Manager (Operations - Rider Care)
Ola Any Technologies Pvt. Ltd.
Sep 2018 - Jun 2019 (9 months)
Managed rider care operations including payouts, incentives, and order-related issues. Supervised delivery zone changes, resolved disputes, and managed rider hiring to maximize revenue.
Customer Sales Associate (CSA)
Intelnet Global Services Pvt. Ltd.
Jan 2018 - Sep 2018 (8 months)
Handled sales operations and client interactions, contributing to departmental sales targets.
Senior Sales Executive (Accessories Billing & Sales)
Vipul Motors (Maruti Suzuki Authorized Dealer)
Apr 2015 - Oct 2017 (2 years 6 months)
Managed outbound and inbound sales of automotive accessories, handling billing and customer service.
Senior Sales Executive (Accessories Sales & Service)
M/S Competent Automobiles (Maruti Suzuki Authorized Dealer)
Feb 2014 - Mar 2015 (1 year 1 month)
Executed sales and customer service for automotive accessories, handling billing and customer inquiries.
Senior Sales Executive (Accessories Sales, Service & Billing)
M/S Pasco Automobiles (Maruti Suzuki Authorized Dealer)
May 2010 - Jan 2013 (2 years 8 months)
Managed outbound and inbound sales of accessories, ensuring high levels of customer satisfaction and efficient billing processes.
Education
Degrees, certifications, and relevant coursework
Swami Vivekanand University
Bachelor of Arts, Arts
Completed a Bachelor of Arts degree from Swami Vivekanand University.
Haryana (NIOS) Board
12th Standard, General
Completed 12th standard through the Haryana (NIOS) Board.
CBSE Board
10th Standard, General
Completed 10th standard through the CBSE Board.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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