Craig Furnal

With over seven years of experience in software support and desktop technical roles, I have developed a robust skill set in troubleshooting and resolving complex software issues. My tenure at Pharos Systems allowed me to support the Pharos Uniprint and Blueprint products, where I honed my ability to interact with a diverse clientele, including universities and corporations. I excelled in creating knowledge base articles that enhanced the efficiency of both technicians and customers.

Prior to my role at Pharos, I served as a Desktop Support Technician at Paychex Inc., where I led software deployment projects and provided exceptional support to desktop and laptop users. My technical expertise spans various remote tools and operating systems, enabling me to effectively resolve issues and improve user satisfaction. I am passionate about leveraging my technical knowledge and customer service skills to contribute to a dynamic team.