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Courtney Calhoun

@courtneycalhoun

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Experienced Client Service Delivery Manager

United States

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What I'm looking for

Seeking a challenging role that leverages my project management and customer service skills to drive business growth and excellence.

As a seasoned Client Service Delivery Manager, I have honed my skills in coordinating front-line customer operations teams and producing high-standard legal documents for midsize to Fortune 100 companies. With a strong background in project management, document creation, and workflow efficiency optimization, I excel in fast-paced environments.

Throughout my career, I have demonstrated exceptional communication, time management, adaptability, conflict resolution, leadership, and teamwork skills. Proficient in Microsoft Office and SnagIt, I am adept at adapting to new technologies and processes.

In my previous role at NASDAQ, I successfully managed projects, exceeded company goals, and delivered commitments to customers in record time. I am confident in my ability to lead projects, evaluate workflows, and create innovative solutions to drive business growth.

Experience

Work history, roles, and key accomplishments

Client Service Delivery Manager

NASDAQ

Dec 2014 - Oct 2023 (8 years 10 months)

Coordinated workflow to create and edit online Directors' and Officers' questionnaires and Board of Directors Evaluations using proprietary software. Achieved 98% on-time deployment for all customer questionnaire launch dates.

Microsoft Office