Open to opportunities

Shanna Martorano

@shannamartorano

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Experienced project and client services leader driving process improvement and digital engagement.

United States

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What I'm looking for

I seek a leadership role where I can manage cross-functional projects, mentor teams, drive process improvements, and leverage digital marketing and data to boost customer outcomes.

I am a results-driven project and client services professional with over a decade of experience leading teams, implementing efficient processes, and improving customer satisfaction. I combine program management, digital marketing, and data analysis to drive measurable outcomes, including a company rebrand and a 90% improvement in Google ratings.

Throughout my career I have managed cross-functional projects, mentored staff, and maintained compliance in regulated environments, completing complex tasks such as 50 state adoption certifications under tight deadlines. I prioritize communication, attention to detail, and continuous improvement to deliver high-quality service and scalable operational solutions.

Experience

Work history, roles, and key accomplishments

Current

Support and Development Supervisor

Current

Genesis Laboratory Management

Nov 2021 - Present (3 years 11 months)

Lead client services team and coordinated cross-functional projects to improve operations, mentorship, and client satisfaction; oversaw marketing materials and used data analysis to drive service enhancements.

Client Services Team Leadership Project Management Data Analysis Digital Marketing Process Improvement Mentorship

Sales Support & Client Services Liaison

Genesis Laboratory Management

Aug 2018 - Nov 2021 (3 years 3 months)

Served as key liaison for clients, patients, and sales teams, improving onboarding and response times by developing streamlined systems and maintaining confidential records across platforms.

Onboarding Administrative Support Process Improvement CRM Cross Functional Communication Confidentiality Documentation

Instructional Technician

The State of New Jersey

Oct 2017 - Aug 2018 (10 months)

Managed and curated legal resource collections, delivered research assistance, and maintained digital and print catalog systems to support inmate legal education and compliance.

Research Assistance Records Management Compliance Information Retrieval

Clerk

The State of New Jersey

Jul 2011 - Oct 2017 (6 years 3 months)

Provided administrative support for social workers and executive staff, managed case documentation and adoption processes, and ensured regulatory compliance and accurate client records.

Case Management Administrative Support Records Management Adoption Processes Regulatory Compliance Data Entry