Open to opportunities

H2 Oprea

@cosmin

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Operations Manager with extensive experience in SaaS-based Services Operations

Austria

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What I'm looking for

Seeking a challenging role that leverages my operations management expertise to drive business growth and optimize processes, while providing opportunities for professional development and cross-functional collaboration.

As a seasoned Operations Manager, I leverage my expertise in SaaS-based services operations, CRM administration, data analysis, and cross-functional collaboration to drive business growth and optimize processes. With a proven track record of improving sales efficiency and supporting senior leadership with actionable insights, I excel in managing CRM systems, developing performance metrics, and aligning commercial strategies with business objectives.

Throughout my career, I have demonstrated my ability to streamline operations, integrate platforms, and provide reporting and analysis support to senior leadership. My technical skills include proficiency in HTML, CSS, JavaScript, SQL, and experience with various tools such as Salesforce, Mavenlink, JIRA, and Google Analytics.

In addition to my professional experience, I am a passionate individual with a strong commitment to volunteer work, particularly in the sports sector. I have held various leadership positions in water polo clubs, where I have developed strategic initiatives, managed operations, and fostered talent development.

Experience

Work history, roles, and key accomplishments

Current

Enterprise Customer Success

Current

Prewave

Oct 2024 - Present (7 months)

Onboarded clients post-sale, ensuring smooth implementation.

Led Proof-of-Concepts to drive successful client outcomes.

Delivered training, shared best practices, and highlighted features to boost adoption and upsell opportunities.

Managed client communication, project planning, and delivery across multiple initiatives.

Communication Skills Project Management Problem Solving SQL Salesforce Customer Service Communication Time Management Analytical Skills Data Analysis Organizational Skills CRM

Youth Section Coordinator and Vice President

International Water Polo Club

Sep 2013 - Jun 2022 (8 years 9 months)

Organized training sessions, fostered talent development, implemented strategic initiatives, and oversaw operations and events management.

Operations Management Event Management Talent Development Strategic Planning Community Engagement

Operations Manager

SAP Emarsys

Oct 2020 - Jun 2022 (1 year 8 months)

Developed a customer usage dashboard, enhanced pricing calculator, streamlined operations, integrated platforms, and provided reporting and analysis support.